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Search Results (Searched for: mail)

  • Tuan Pham Ngoc
21 Apr 2026 14:41
Replied by Tuan Pham Ngoc on topic Reminder Emails
OK Catherine. If you have any other questions, please don't hesitate to ask us

Regards,

Tuan
  • van Dyk
21 Apr 2026 14:40
Replied by van Dyk on topic Reminder Emails
OK, thank you Tuan, I will check that.
Catherine
  • Tuan Pham Ngoc
21 Apr 2026 08:18
Replied by Tuan Pham Ngoc on topic Reminder Emails
No, it is not normal. If user renewed and paid for the renewal, he should not received reminder email anymore

Usually, this issue happens when you have a copied site of the site running else where (for example, a dev site) and the reminder is sent from that copied site (which user has not renewed yet), not from the main site

Regards,

Tuan
  • van Dyk
21 Apr 2026 00:06
Reminder Emails was created by van Dyk
Hi Tuan,
I configured 3 reminder emails on my subscription plan.
When a user renew his subscription, a new subscription is created.
A user received his third reminder email even though he had already renewed his membership.
Is it normal ?
Regards,
Catherine
  • Tuan Pham Ngoc
20 Apr 2026 21:41
Replied by Tuan Pham Ngoc on topic Email Notification when expired
Hi

1. Yes, that is correct setup

2. This is handled by Mollie and I believe Mollie should have certain number of retries. But you should ask Mollie support to be sure

Regards,

Tuan
  • Nyborg Motion
20 Apr 2026 21:28 - 20 Apr 2026 21:38
Replied by Nyborg Motion on topic Email Notification when expired
Thanks !
1. Okay , mail added to bcc , so i set first reminder til 1 day after, and edit that mail. now the user get that and also the admin, did i understand that correct ? 


2. recurring payment , could be insufficient funds or credit card expired
  • Tuan Pham Ngoc
20 Apr 2026 21:00
Replied by Tuan Pham Ngoc on topic Email Notification when expired
Hi Hjalte

1. You can setup your plan to send reminder to subscribers after subscription expired. In the reminder plugin, there is a BCC email setting to allow admin to receive a copy of that reminder email. Maybe you can use that

2. Are you talking about recurring payment or one time payment?

Tuan
  • Nyborg Motion
20 Apr 2026 17:01
Email Notification when expired was created by Nyborg Motion
Hi there 
I have 2 issues. 

1.
Is it possible to get an email to admin when a subscription expired ? 
im not talking about Expired [Recurring Cancelled]. 
We have a few customers with insufficient funds when the recurring payment should happen. They go to Status : Expired. But we dont get an notification ? 


2. 
We are having issues with mollie sometimes fail the payment, is it possible to get mollie payment to retry ?

Kind regards. 
Hjalte

 
  • Tuan Pham Ngoc
13 Apr 2026 20:33
Replied by Tuan Pham Ngoc on topic Emails sent by the system
Hi Gayl

Yes. Please go to Membership Pro -> Configuration, make sure Log Emails config option set to Yes. The emails will be logged

You can then access to Membership Pro , Tools -> Email Logs to see the emails sent from the system. Unfortunately, it is not possible to resend these emails

Regards,

Tuan
  • Gayl Punzalan
13 Apr 2026 20:07
Emails sent by the system was created by Gayl Punzalan
Hello, when Membership Pro sends emails to new subscribers, reminders, renewals, are these emails stored anywhere in the system so I can check if an email is sent? If yes, can I resend that email?
  • Tuan Pham Ngoc
05 Apr 2026 11:25
Replied by Tuan Pham Ngoc on topic Scheduled Task for Offline Recurring Invoice
Hi Mary

Could you please submit a support ticket sending me screenshot of a sample email you are talking about so I can know exactly what email you are talking about to check and give you the answer ?

Regards,

Tuan
  • Mary Furr
05 Apr 2026 01:43 - 05 Apr 2026 01:44
Scheduled Task for Offline Recurring Invoice was created by Mary Furr
I am worried about members being spammed with demands for offline payment.

As superuser, I am being notified of scheduled transmissions of recurring subscription offline payment invoices. Earlier this year I activated the Membership  Pro - Offline Recurring Invoice plug in so that offline payers would reminded to renew their subscriptions. Now, suddenly, this week, the scheduled task plugin began sending invoice notifications every hour, which, when I looked at the plugin settings, appears to be the default settings

This behavior started after I updated to Joomla 6.0.4, but I don't know if this is the cause.

When I go to the Membership Pro Dashboard and look at the email logs, the invoice emails seem to be sent as what I wanted: three renewal notices over a period of 30 days.

To stop the system notifications, I disabled the plugin.

What setting adjustments should I make to support automatic renewal notices for offline payers?
  • Tuan Pham Ngoc
18 Mar 2026 08:17
Replied by Tuan Pham Ngoc on topic Mass Mail Process Button doesn't work and unusual format
Thanks Chris. Will check and reply you via support ticket

Regards,

Tuan
  • Chris Ludwig
18 Mar 2026 00:18
Replied by Chris Ludwig on topic Mass Mail Process Button doesn't work and unusual format
Done,
Cheers,
Chris
  • Tuan Pham Ngoc
17 Mar 2026 08:07
Replied by Tuan Pham Ngoc on topic Mass Mail Process Button doesn't work and unusual format
Hi Chris

Could you please submit a support ticket sending us super user account of your site so that I can check directly on your site to see why it is not working and get it sorted ?

Regards,

Tuan
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