Renewal Date Issue

Hi,

I have been using the module with around 30 subscribers for a few weeks now.  As people have renewed I have slowly found the best way to do this however I have had one who let his membership lapse. I went to renew this evening and see that his account was marked as unpublished.  I clicked on publish then click on Actions > Renew

I presumed this would have renewed based on the plan (nothing else has changed) which is set to 12 months but when I refresh he has been given, in total, a 5 year expiry.

Going by the email log it looks like when I published the account it went from 08/11/26 - 08/11/30 and when I then clicked on Actions > Renew it added on another year.

I have since modified it back to 2027 but why did it initially jump on by 4years? - I can't see this anywhere and the plan is definitely set to 12 months

Edit - Some additional info;

When the account was first set up it had;Subscription Start Date21-09-2022Subscription End Date21-09-2026
and today was the renewal.  On clicking 'Publish' (which I now realise I don't have to do it this way) it bumped on 4 years with the email contents being;Subscription Start Date08-11-2026Subscription End Date08-11-2030
I then clicked on Action > Renew and it sent the email;Subscription Start Date08-11-2026Subscription End Date08-11-2031
It looks like something took the initial difference between 2022 and 2026 giving 4years?

I've tried to replicate this by creating a dummy account exactly, same dates etc but I can't get this to act up again

Any advice appreciated

Thanks

Hi John

Hard to guess because it depends on your setup. Could you please submit a support ticket sending us super user account of your site and tell me ID of that subscription record so that I can check it's data and plan settings and hopefully see the reasons

Regards,

Tuan