Helpdesk Pro - Joomla Helpdesk
Helpdesk Pro is a professional support ticket and helpdesk extension for Joomla that provides a complete solution for managing customer support. It includes ticket submission, team collaboration, email-based communication, reporting, and a built-in knowledge base—all delivered through a clean, modern interface.
Transform Your Customer Support Experience
Everything you need to deliver exceptional support—from ticket submission to resolution
Easy Ticket Submission
Make it effortless for customers to get help. Simple, intuitive forms collect all the information your team needs to provide excellent support.
- Customers select a category, enter a subject, describe their issue, and optionally upload attachments
- Custom fields collect specific information per category
- Allow public ticket submission without login
- Automatic email notifications to all parties
Smart Team Management
Organize your support team with flexible roles and permissions. Route tickets to the right people automatically.
- 4 role types: Admin, Manager, Staff, Customer
- Category-specific managers for specialized support
- Assign tickets to specific staff members
- Managers get notified of tickets in their categories
Email-Based Ticketing
Work from your inbox! Create and reply to tickets directly via email—no need to log in to your site.
- Auto-create tickets from incoming emails
- Reply to tickets by responding to emails
- Attach files directly from your email client
- Streamline workflow for busy support teams
Integrated Knowledge Base
Reduce support workload by turning solutions into searchable help articles that customers can access anytime.
- Create unlimited knowledge base categories and articles
- Convert resolved tickets into knowledge base articles with one click
- Control article visibility for public or registered users
- Display knowledge base articles on the frontend for self-service support
Powerful Ticket Management
Handle support requests efficiently with comprehensive tools to track, filter, and resolve tickets from frontend or backend.
- Filter by category, status, priority, staff, or customer
- Add comments and attachments to responses
- Change status, priority, and category as needed
- Close tickets when issues are resolved
Insightful Reports & Analytics
Monitor team performance and ticket trends with detailed reports. See what's working and where to improve.
- Tickets by manager, staff, and category
- Track new, pending, and resolved tickets
- Activity reports show response times
- Filter by today, week, month, year, or all time
Built for Professional Support Teams
Packed With Everything You Need
Professional features that make support management effortless
Advanced Categories
Create unlimited nested categories with dedicated managers and category-specific custom fields.
Flexible Custom Fields
Create unlimited custom fields and assign them to specific categories or make them available across all support tickets.
Modern, Template-Friendly UI
Clean and responsive interface built with Bootstrap 4/5 and fully compatible with UIkit 3, including YOOtheme Pro templates—no template overrides required.
Smart Notifications
Automated emails keep everyone informed—customers, managers, staff, and administrators.
Ticket History
Customers can view all their past tickets and track the status of current support requests.
Pre-defined Replies
Save common answers as templates and insert them quickly when responding to similar issues.
File Attachments
Upload multiple attachments with drag-and-drop support when submitting or replying to tickets.
Colored Labels
Add visual labels to tickets for quick identification and additional categorization options.
Customer Ratings
Let customers rate their support experience with 1–5 star ratings to measure satisfaction.
Custom Statuses & Priorities
Define your own ticket statuses and priority levels to match your workflow.
Export to CSV
Export all support tickets to CSV format for external analysis and reporting.
Multilingual Support
Translate categories, statuses, emails, and all interface text to all languages use on your multilingual website.
Built-in Translation
Translate all language items from the admin interface—no file editing required.
Code Highlighting
Display formatted code snippets in PHP, JavaScript, HTML, CSS—perfect for technical support.
One-Click Updates
Update to the latest version instantly from your admin panel when new releases are available.
