Helpdesk Pro - Joomla Helpdesk
Helpdesk Pro is a professional Joomla support tickets / helpdesk extension developed by Ossolution Team. Building on the top Joomla framework and Twitter Bootstrap, Helpdesk Pro not only provide you an easy to use, features rich support ticket system but also a nice, clean, modern interface to end-users.
Transform Your Customer Support Experience
Everything you need to deliver exceptional support—from ticket submission to resolution
Easy Ticket Submission
Make it effortless for customers to get help. Simple, intuitive forms collect all the information your team needs to provide excellent support.
- Customers select category, subject, and describe their issue
- Custom fields collect specific information per category
- Allow public ticket submission without login
- Automatic email notifications to all parties
Smart Team Management
Organize your support team with flexible roles and permissions. Route tickets to the right people automatically.
- 4 role types: Admin, Manager, Staff, Customer
- Category-specific managers for specialized support
- Assign tickets to specific staff members
- Managers get notified of tickets in their categories
Email-Based Ticketing
Work from your inbox! Create and reply to tickets directly via email—no need to login to your site.
- Auto-create tickets from incoming emails
- Reply to tickets by responding to emails
- Attach files directly from your email client
- Streamline workflow for busy support teams
Organized Categories
Structure your support system with unlimited categories and subcategories. Each category can have its own managers and custom fields.
- Unlimited nested categories and subcategories
- Assign multiple managers per category
- Category-specific custom fields
- Route tickets to specialists automatically
Powerful Ticket Management
Handle support requests efficiently with comprehensive tools to track, filter, and resolve tickets from frontend or backend.
- Filter by category, status, priority, staff, or customer
- Add comments and attachments to responses
- Change status, priority, and category as needed
- Close tickets when issues are resolved
Insightful Reports & Analytics
Monitor team performance and ticket trends with detailed reports. See what's working and where to improve.
- Tickets by manager, staff, and category
- Track new, pending, and resolved tickets
- Activity reports show response times
- Filter by today, week, month, year, or all time
Built for Professional Support Teams
Packed With Everything You Need
Professional features that make support management effortless
File Attachments
Upload multiple attachments with drag-and-drop support when submitting or replying to tickets.
Pre-defined Replies
Save common answers as templates and insert them quickly when responding to similar issues.
Colored Labels
Add visual labels to tickets for quick identification and additional categorization options.
Customer Ratings
Let customers rate their support experience with 1-5 star ratings to measure satisfaction.
Smart Notifications
Automated emails keep everyone informed—customers, managers, staff, and administrators.
Ticket History
Customers can view all their past tickets and track the status of current support requests.
Custom Statuses & Priorities
Define your own ticket statuses and priority levels to match your workflow.
Code Highlighting
Display formatted code snippets in PHP, JavaScript, HTML, CSS—perfect for technical support.
Export to CSV
Export all support tickets to CSV format for external analysis and reporting.
Multi-Language Support
Translate categories, statuses, emails, and all interface text to any language.
Community Builder Integration
Display user ticket history directly in Community Builder profiles.
Built-in Translation
Translate all language items from the admin interface—no file editing required.
One-Click Updates
Update to the latest version instantly from your admin panel when new releases are available.