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Cant purchase Joom Donation Product

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14 years 2 months ago #2132 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
Currently on phone with PayPal. This is the 5th rep I have spoken with. I can make transactions with everyone else, just not your company and they cant figure out why this is.

Very frustrating.

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14 years 2 months ago #2133 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
Really strange . I just received an order recently , so maybe something special and Paypal should find out it soon .

Thanks ,
Ossolution Team

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14 years 2 months ago #2134 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
I have ordered from you before using sales@ext4joomla.com. Will this still work?

PayPal just told me they do not know and to try again at a later time.

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14 years 2 months ago #2135 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
Yes , It works . I switched the paypal account to sales@ext4joomla.com . You can order now . Let see whether It works .

Thanks ,
Ossolution Team

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14 years 2 months ago #2136 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
Nope, That did not work either.

I sent some funds to a bogus email account just fine for a test.

I hate to give up because I need this for a project however I am out of sources.

Do you have another way to pay possibly? Google cart, authorize.net anything?

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14 years 2 months ago #2137 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
Hi
There must be a problem with your paypal account because other clients can purchase our extensions without any trouble . There is another way to pay is using bank transfer . Could you try to find an alternative solution for your project ? Like a simple donation module or something like that .

Thanks ,
Ossolution Team

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14 years 2 months ago #2138 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
I would do a bank transfer but I do not have a bank account tied to my paypal account for many reasons.

PayPal is telling me ( all 6 operators ) that my account is fine. They keep suggesting that it might be your account blocking me or something.

I have an older version of your extension installed but need the extra functions in the new version.

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14 years 2 months ago #2139 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
We don't block any account of clients . If you purchased the extension before, you can simply submit a support ticket contains the email and transaction id you used to purchase the extension . We will assign order to your account so that you can download future versions for free . For all our extensions, you just need to purchase one time and download for lifetime .

I will go to bed now . I will check email, support ticket and reply you on my morning .


Thanks ,
Ossolution Team

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14 years 2 months ago #2153 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
I have added my paypal transaction id to a support ticket. Please let me know if you need more information.

When will the product be added to my account?

Thank you

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14 years 2 months ago #2156 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
jbaker@fryeallen.com

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