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Cant purchase Joom Donation Product

  • Jeff
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10 years 10 months ago #2132 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
Currently on phone with PayPal. This is the 5th rep I have spoken with. I can make transactions with everyone else, just not your company and they cant figure out why this is.

Very frustrating.

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10 years 10 months ago #2133 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
Really strange . I just received an order recently , so maybe something special and Paypal should find out it soon .

Thanks ,
Ossolution Team

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10 years 10 months ago #2134 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
I have ordered from you before using This email address is being protected from spambots. You need JavaScript enabled to view it.. Will this still work?

PayPal just told me they do not know and to try again at a later time.

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10 years 10 months ago #2135 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
Yes , It works . I switched the paypal account to This email address is being protected from spambots. You need JavaScript enabled to view it. . You can order now . Let see whether It works .

Thanks ,
Ossolution Team

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10 years 10 months ago #2136 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
Nope, That did not work either.

I sent some funds to a bogus email account just fine for a test.

I hate to give up because I need this for a project however I am out of sources.

Do you have another way to pay possibly? Google cart, authorize.net anything?

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10 years 10 months ago #2137 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
Hi
There must be a problem with your paypal account because other clients can purchase our extensions without any trouble . There is another way to pay is using bank transfer . Could you try to find an alternative solution for your project ? Like a simple donation module or something like that .

Thanks ,
Ossolution Team

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10 years 10 months ago #2138 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
I would do a bank transfer but I do not have a bank account tied to my paypal account for many reasons.

PayPal is telling me ( all 6 operators ) that my account is fine. They keep suggesting that it might be your account blocking me or something.

I have an older version of your extension installed but need the extra functions in the new version.

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10 years 10 months ago #2139 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
We don't block any account of clients . If you purchased the extension before, you can simply submit a support ticket contains the email and transaction id you used to purchase the extension . We will assign order to your account so that you can download future versions for free . For all our extensions, you just need to purchase one time and download for lifetime .

I will go to bed now . I will check email, support ticket and reply you on my morning .


Thanks ,
Ossolution Team

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10 years 10 months ago #2153 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
I have added my paypal transaction id to a support ticket. Please let me know if you need more information.

When will the product be added to my account?

Thank you

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10 years 10 months ago #2156 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
This email address is being protected from spambots. You need JavaScript enabled to view it.

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