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Cant purchase Joom Donation Product

  • Jeff
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10 years 10 months ago #2104 by Jeff
Can anyone offer advice why PayPal will not complete my order for the JoomDonation product. PayPal says account is fine.

PayPal gives me the following message.:

Sorry — your last action could not be completed

If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.

If you came to this page from another website, please return to that site (don't use your browser's Back button) and restart your activity.

If you came from PayPal's website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again.

Any help would be great.

Thank you

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  • Jeff
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10 years 10 months ago #2105 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
Just got off the phone with PayPal. They told me that there is an issue with the checkout process on your website.

What is the next step?

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10 years 10 months ago #2109 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
Hi
When did you purchase the extension ? Could you try again ? We just received two orders recently . Please let us know if you still get the problem .

Thanks ,
Ossolution Team

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10 years 10 months ago #2113 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
I have just tried outside our company firewall on a different machine and still get the following error from PayPal:

Sorry — your last action could not be completed
If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.

If you came to this page from another website, please return to that site (don't use your browser's Back button) and restart your activity.

If you came from PayPal's website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again.

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10 years 10 months ago #2114 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
Would it possible to invoice me for the Joom Donation Product?

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10 years 10 months ago #2115 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
Hi
You can send payment to This email address is being protected from spambots. You need JavaScript enabled to view it. . We will send the extension to you after that. I am not sure what happened to your account but other people can purchase it without any problem .
Thanks ,
Ossolution Team

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10 years 10 months ago #2116 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
Thank you. I will give this a try.

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10 years 10 months ago #2117 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
Ok . Thanks . I will created an order manually from back-end of our site for you as soon as I received your payment .
Regards,
Ossolution Team

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10 years 10 months ago #2118 by Jeff
Replied by Jeff on topic Re:Cant purchase Joom Donation Product
That is not working either. I have sent another email to PayPal letting them know the situation. Apparently my account is not functioning properly.

I hope to have a solution soon.

Thank you for your help.

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10 years 10 months ago #2119 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re:Cant purchase Joom Donation Product
Yes. I think so . Hope you can solve the problem soon . Thanks so much . I am looking forward to receiving your order .
Best regards,
Ossolution Team

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