Cancelling recurring payments

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4 months 2 weeks ago #168148 by Eric de Waal
Replied by Eric de Waal on topic Cancelling recurring payments
Hi Tuan,

What about canceling recurring payments initiated via Mollie?
At Mollie, they create a recurring direct debit (SEPA transfer).
Hoe to cancel that?

Best,
Eric

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4 months 2 weeks ago #168159 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cancelling recurring payments
Hi Eric

1. As administrator, you can login to administrator area your site, click on that subscription record to edit and on edit screen, there is button in the toolbar to allow you to cancel subscription

2. Subscribers can also cancel recurring subscription themself, too. See docs.joomdonation.com/membershippro/subs...curring-subscription

Regards,

Tuan

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4 months 2 weeks ago #168172 by Eric de Waal
Replied by Eric de Waal on topic Cancelling recurring payments
Tnx Tuan! We did not see the buttons during sandbox testing, but indeed with a real recurring payment they are there.
Best,
Eric

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4 months 2 weeks ago #168185 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cancelling recurring payments
Great, Eric. Please continue using the extension. If you have questions or need help, please don't hesitate to ask us

Regards,

Tuan

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