Avoiding spam tickets

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2 years 3 months ago #145729 by Joeri Franck
Replied by Joeri Franck on topic Avoiding spam tickets
I don't think they use the same IP all the time. For now i made a custom field: 3+6= ??? so people should now wat the solution is when they want to make a ticket.
I'll keep in touch if this helps. 

kind regards

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2 years 3 months ago #145732 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Avoiding spam tickets
That could be the solution. I think there are captcha plugin works like that, like this one extensions.joomla.org/extension/access-a.../easycalccheck-plus/

Maybe you can use it instead of developing your own customization?

Tuan

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2 years 3 months ago #145760 by Joeri Franck
Replied by Joeri Franck on topic Avoiding spam tickets
My system didn't work but easycalccheck is also not working for the tickets, only on the regular forms.

So still no sollution and had already 5 spamtickets today

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2 years 3 months ago #145764 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Avoiding spam tickets
Even with captcha enabled? People said that we can insert a hidden field in the form and check if the data for that field is filled (automatically by bot), we can prevent the ticket from being created

If you want to try that solution, submit a support ticket sending us super admin account of your site. We will try to implement that solution for you to see if it helps reducing the spam

Tuan
The following user(s) said Thank You: Zoe White

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2 years 3 months ago #145791 by Ralph Castelberg
Replied by Ralph Castelberg on topic Avoiding spam tickets
"Even with captcha enabled? People said that we can insert a hidden field in the form and check if the data for that field is filled (automatically by bot), we can prevent the ticket from being created

If you want to try that solution, submit a support ticket sending us super admin account of your site. We will try to implement that solution for you to see if it helps reducing the spam"

Would that easy to be done?
Have the same issue with the tickets lately - every day 2-3 spam messages even with capitcha enabled - and hidden Capitcha worked even less why i switched back to the previous capitcha version...

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2 years 3 months ago #145795 by Joeri Franck
Replied by Joeri Franck on topic Avoiding spam tickets
Yes Captcha is enabled. I did send you the credentials.

kind regards

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2 years 3 months ago #145799 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Avoiding spam tickets
OK Joeri. I will try to implement it for you ASAP (reading some articles in the internet about this method, I realized that it is not simple as I thought before :D )

Tuan

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1 year 11 months ago #148352 by Joeri Franck
Replied by Joeri Franck on topic Avoiding spam tickets
I finally found a solution for the spam. I now us OSpam-a-not from joomlashack en setup the form time at 3sec (since it also blocks login when you choose longer)  But i had no SPAM for a week now, other times i had 10 SPAM tickets a day.

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1 year 11 months ago #148354 by Zoe White
Replied by Zoe White on topic Avoiding spam tickets
Sounds like a good fix for an annoying problem.
Why is it that the Google Recapture does not stop these idiots?

An alternative solution that I have been using is Community Builder Anti-Spam Capture.
Since implementing this across three sites, spam messages are now zero also.

Thanks Tuan for helping us with this too.

A severely sight impaired (blind) Joomla user and member of the Joomla Accessibility Team.

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1 year 6 months ago #151770 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Avoiding spam tickets
Hello

We just released version 5.1.1 of Helpdesk Pro which implement anti spam solution:

1. It uses Honeypot technique to prevent spams

2. An optional Minimum Form Time (in Seconds) config option to allow you to configure minimum time for the users to enter data on the form to submit ticket (for example, you can set it to 3 seconds). In case form is submitting too fast (less than that time , mostly causes by spam bots), it will be blocked

So you can update to this latest version and OSpam-a-not will not be necessary anymore

Regards,

Tuan

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