"Even with captcha enabled? People said that we can insert a hidden field in the form and check if the data for that field is filled (automatically by bot), we can prevent the ticket from being created
If you want to try that solution, submit a support ticket sending us super admin account of your site. We will try to implement that solution for you to see if it helps reducing the spam"
Would that easy to be done?
Have the same issue with the tickets lately - every day 2-3 spam messages even with capitcha enabled - and hidden Capitcha worked even less why i switched back to the previous capitcha version...
I finally found a solution for the spam. I now us OSpam-a-not from joomlashack en setup the form time at 3sec (since it also blocks login when you choose longer) But i had no SPAM for a week now, other times i had 10 SPAM tickets a day.
We just released version 5.1.1 of Helpdesk Pro which implement anti spam solution:
1. It uses Honeypot technique to prevent spams
2. An optional Minimum Form Time (in Seconds) config option to allow you to configure minimum time for the users to enter data on the form to submit ticket (for example, you can set it to 3 seconds). In case form is submitting too fast (less than that time , mostly causes by spam bots), it will be blocked
So you can update to this latest version and OSpam-a-not will not be necessary anymore