Avoiding spam tickets

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1 month 2 weeks ago #143208 by Daviciacus
Replied by Daviciacus on topic Avoiding spam tickets
It seems that the plugin you suggested can work alongside the reCAPTCHA, because you don't need to switch to it in Global Configuration. It seems to work on another website which uses the standard contact form of Joomla only, but in the list of components to activate it for, Helpdesk Pro is not listed so I'm not sure it will work there.

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1 month 2 weeks ago #143220 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Avoiding spam tickets
Hello

In Joomla , each component could be configured to use the captcha plugin it wants, maybe that's the reason

Our extension does not have an option to allow choosing the captcha in component configuration, it just uses the captcha plugin configured in Global Configuration of Joomla

So in short, if you use a different captcha plugin, you need to change the setting in Global Configuration of Joomla so that Helpdesk Pro can use that plugin

Tuan

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1 month 2 weeks ago #143247 by Daviciacus
Replied by Daviciacus on topic Avoiding spam tickets
Hello,

Yes, I understand that. But the plugin you recommended does not appear in the list of captcha's in Global Configuration, only the two standard of google appear.

The plugin does seem to work in general, because the standard contact extension of Joomla (on another site of mine) immediately uses it (meaning that it uses two: that plugin, and the Google CAPTCHA that is selected in Global Configuration). But the link to the plugin's site does not show on the Helpdesk Pro form page.

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1 month 2 weeks ago #143248 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Avoiding spam tickets
Ah, OK. That mean it is not a standard captcha plugin. Guess it is developed for Joomla core extensions only

Tuan

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1 month 2 weeks ago #143271 by Daviciacus
Replied by Daviciacus on topic Avoiding spam tickets
I don't know if it will affect Helpdesk Pro too then or not, but it is installed and activated, and the Invisible CAPTCHA of Google is active too. So I will see if spam still comes in now or not. So far, I got nothing yet.

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1 month 2 weeks ago #143273 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Avoiding spam tickets
Hello

If you change global configuration to use invisiable recaptcha, then it will affect Membership Pro. Hope it will help prevent spam better

Tuan

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1 month 1 week ago #143840 by escapeworld escapeworld
Replied by escapeworld escapeworld on topic Avoiding spam tickets
Hello,

I have the same problem since some days ago. Why there is no text filter to easy detect some spam ? we could choose words in configuration as viagra, bitcoin, ...
Or there is the filter but I don't find it?

Same problem with standard google recaptcha and invisible recaptcha.

Best regards.
Simon

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