No notification/registration for some registrants

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9 years 2 weeks ago #96020 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No notification/registration for some registrants
Hello Lon

No delay in Events Booking system itself. As soon as payment is processed, if you see the status of the registration record is Paid, then email should be sent immediately

So to be more clear, if the status of the record is Paid, and the email is delayed, maybe it causes by mail server. And you would need to contact your hosting provider and ask them to check it for you

Regards,

Tuan

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9 years 1 week ago #96072 by James Riley
Replied by James Riley on topic No notification/registration for some registrants
We received an error email from PayPal...
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:
(I will email the url to you directly, Tuan.)
If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

James Riley .: EventBooking user since 2014 ::: JoomDonation user since 2016 :.
.: grfx & web design / IT / AV @ St. Therese Institute of Faith and Mission, Bruno, SK, Canada :.

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9 years 1 week ago #96077 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No notification/registration for some registrants
Hello James

Look like I didn't receive your email. Maybe you can submit support ticket?

Tuan

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9 years 1 week ago #96090 by James Riley
Replied by James Riley on topic No notification/registration for some registrants
I will submit a ticket.

James Riley .: EventBooking user since 2014 ::: JoomDonation user since 2016 :.
.: grfx & web design / IT / AV @ St. Therese Institute of Faith and Mission, Bruno, SK, Canada :.

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9 years 1 week ago #96097 by James Riley
Replied by James Riley on topic No notification/registration for some registrants

James Riley wrote: I will submit a ticket.

I thought that this was related to the problems that EB and PayPal had been having recently... But after further looking into the emails that our accountant had received from PayPal, it urns out that the issue was not related to EB at all, but to another extension that we used in the past. I have resolved the issue prior to submitting a ticket.

James Riley .: EventBooking user since 2014 ::: JoomDonation user since 2016 :.
.: grfx & web design / IT / AV @ St. Therese Institute of Faith and Mission, Bruno, SK, Canada :.

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9 years 1 week ago #96111 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No notification/registration for some registrants
Thanks James for the info.

I am sorry to say that the fix which we made to make PayPal works properly has introduced another bug :The registration complete page is not being displayed when registration completed using PayPal

So if you update the extension before, please download latest version and re-update to have everything works as expected. I want to finis some other small improvements and will release new version some time this week

Regards,

Tuan
The following user(s) said Thank You: Lon Czarnecki

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