No notification/registration for some registrants

Sorry to jump in... but yes, I received payment on mine through authorize.net Sim.

So this issue happens with every registration? Or just happens with some of them?

Tuan

Tuan, I configured the system to show incomplete registration records. Now my list of registrants show 9 out of the past 20 have not completed registration. They all show as paid but we did not receive their confirmation of registration from the EB. This was only a few occasions that a registrant was missed. Now it is almost half! And yes, I do receive payment from all of them.

For mine... we've only had three registrants so far and none of them showed up as registered and we didn't receive any email notifications that they had.

I added them manually yesterday and the system then sent registration emails to us and the clients.

Hello Adam

For Authorize.net SIM, you need to change a setting on your Authorize.net account. See below

4. Login to your authorize.net merchant account, edit the slient post url and enter this value : yourdomain.com/eb_authnetsim_notify.php (yourdomain.com is your site URL)

Did you change that setup? Maybe you can submit a support ticket so that we can discuss about this separate issue?

Tuan

@ Czarnecki: To be more clear, you said that:

- You received payment
- The registration record is marked as Paid
- But you didn't receive any email? Does it happens with some or all registrants?

Maybe we need to check it directly on your site, too. So please submit a support ticket, too

Tuan

Thank you, Tuan!

I had the silent post Url entered, but I had added an ssl to the site after.

I had to change http:// to https:// and that solved my problem.

Thank you SO much for you help!!

Yes, I received payment.
The registrations show up as paid or they don't show up on the list at all.
This happens with only some registrants.

So I've been doing some more testing and searching... After the update the missing emails from EB seem to be coming later. We get the notice from PayPal right away, but EB notifies us one or two days later. Could that help shed some light on the issue?

Adam Steadman wrote: Thank you, Tuan!

I had the silent post Url entered, but I had added an ssl to the site after.

I had to change http:// to https:// and that solved my problem.

Thank you SO much for you help!!

Great. I'm glad that it works now

Tuan

Tuan,
I was waiting to see if the email delay was the issue before submitting a ticket. It seems there is a delay of 2 or more days in sending confirmation emails from EB to the admin's email. I will give it a few more days to see if that fixes itself, but it does seem like we are getting all the registrations... just very late.