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Questions about Payment Form extension
Invalid payment record ID
- Edward Shih
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2 years 11 months ago - 2 years 11 months ago #150967
by Edward Shih
Invalid payment record ID was created by Edward Shih
Hello, support
After testing the payment, an error appeared: invalid payment record ID. Can you help me check the issue? But the admin mailbox received the record. (Form URL: www.lifesciences.institute/index.php/adm...missions-application )
This is our admin account:
www.lifesciences.institute/administrator/index.php
Thanks.
After testing the payment, an error appeared: invalid payment record ID. Can you help me check the issue? But the admin mailbox received the record. (Form URL: www.lifesciences.institute/index.php/adm...missions-application )
This is our admin account:
www.lifesciences.institute/administrator/index.php
This message contains confidential information
Thanks.
Last edit: 2 years 11 months ago by Edward Shih.
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- Tuan Pham Ngoc
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2 years 11 months ago #150979
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Invalid payment record ID
Hello
When you complete the payment, do you see a payment record with Paid status in Payment Form -> Payments ? or there is no record displayed?
Tuan
When you complete the payment, do you see a payment record with Paid status in Payment Form -> Payments ? or there is no record displayed?
Tuan
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- Edward Shih
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2 years 11 months ago #151003
by Edward Shih
Replied by Edward Shih on topic Invalid payment record ID
Hi,
I can't see the payments in the Payment form.
I can't see the payments in the Payment form.
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- Tuan Pham Ngoc
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2 years 11 months ago #151004
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Invalid payment record ID
Hmm
That mean PayPal could not notify the system about the payment for some reasons. Could you please submit a support ticket so that we can guide you for the next steps to solve the issue?
Tuan
That mean PayPal could not notify the system about the payment for some reasons. Could you please submit a support ticket so that we can guide you for the next steps to solve the issue?
Tuan
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- Publy Goo
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2 years 10 months ago #151418
by Publy Goo
Replied by Publy Goo on topic Invalid payment record ID
Dear,
I have same problem with version 6.5.3
In version 6.5.2 all works fine.
I have same problem with version 6.5.3
In version 6.5.2 all works fine.
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- Tuan Pham Ngoc
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2 years 10 months ago #151424
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Invalid payment record ID
I remember that I fixed the issue like that (happens on special case, when Form is embedded in a page build using a page builder extension
So better, download latest package of Payment Form, upgrade it to your site and check it again.
if the issue still not sorted, please submit a support ticket so that we can check it directly on your site
Tuan
So better, download latest package of Payment Form, upgrade it to your site and check it again.
if the issue still not sorted, please submit a support ticket so that we can check it directly on your site
Tuan
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