Invalid payment record ID

Hello, support

After testing the payment, an error appeared: invalid payment record ID. Can you help me check the issue? But the admin mailbox received the record. (Form URL:  www.lifesciences.institute/index.php/adm...missions-application )

This is our admin account:
www.lifesciences.institute/administrator/index.php


Thanks.
 

Hello

When you complete the payment, do you see a payment record with Paid status in Payment Form -> Payments ? or there is no record displayed?

Tuan

Hi,

I can't see the payments in the Payment form.

Hmm

That mean PayPal could not notify the system about the payment for some reasons. Could you please submit a support ticket so that we can guide you for the next steps to solve the issue?

Tuan

Dear,
I have same problem with version 6.5.3
In version 6.5.2 all works fine.

I remember that I fixed the issue like that (happens on special case, when Form is embedded in a page build using a page builder extension

So better, download latest package of Payment Form, upgrade it to your site and check it again.

if the issue still not sorted, please submit a support ticket so that we can check it directly on your site

Tuan