- Posts: 5
- Thank you received: 0
Trial package not working as expected
- Gaetan Labrecque
- Topic Author
- Offline
- New Member
Less
More
1 month 4 weeks ago - 1 month 4 weeks ago #170121
by Gaetan Labrecque
Trial package not working as expected was created by Gaetan Labrecque
Hello
Let me clarify with screen captures in attachments.
I use membership pro on joomla 5.
I have two subscription plans that are working correctly.
I did create a new package in membership pro. There are two problems with this new package (this is a trial package).
1. I only appears in the english version of the site
2. When a user registers, it gets created but the membership is not executed. Here is what it should do (in the capture).
However, the user stays at the group registered. What could be wrong ?
I double check and in the Joomla Group settings panel, I have the same information there as in the two other packages. The only difference is that it is a trial package.
Thank you very much
Let me clarify with screen captures in attachments.
I use membership pro on joomla 5.
I have two subscription plans that are working correctly.
I did create a new package in membership pro. There are two problems with this new package (this is a trial package).
1. I only appears in the english version of the site
2. When a user registers, it gets created but the membership is not executed. Here is what it should do (in the capture).
However, the user stays at the group registered. What could be wrong ?
I double check and in the Joomla Group settings panel, I have the same information there as in the two other packages. The only difference is that it is a trial package.
Thank you very much
Last edit: 1 month 4 weeks ago by Gaetan Labrecque.
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
- Offline
- Administrator
1 month 4 weeks ago #170124
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Trial package not working as expected
Hello
1. Is your site multilingual website? If so, you need to translate plans to all languages use on your site to have it displayed on all languages docs.joomdonation.com/membershippro/mult...gual#translate-plans
2. I do not understand the actual issue here. Look like the subscription record is Pending, not Active as expected? If so, what is the payment method you are using on your site?
Tuan
1. Is your site multilingual website? If so, you need to translate plans to all languages use on your site to have it displayed on all languages docs.joomdonation.com/membershippro/mult...gual#translate-plans
2. I do not understand the actual issue here. Look like the subscription record is Pending, not Active as expected? If so, what is the payment method you are using on your site?
Tuan
Please Log in or Create an account to join the conversation.
- Gaetan Labrecque
- Topic Author
- Offline
- New Member
Less
More
- Posts: 5
- Thank you received: 0
1 month 4 weeks ago - 1 month 4 weeks ago #170128
by Gaetan Labrecque
Replied by Gaetan Labrecque on topic Trial package not working as expected
Hello,Thank you for your prompt response.I am encountering two issues with subscription plans on my bilingual website, as detailed in the attached screen captures. Here's a brief overview:
- Missing Subscription Plan in French Version: The new trial subscription plan does not appear on the original French version of the site, though it is visible on the English translation (as shown in the attached capture).
- Account Group Assignment Error: In the English version, after a user signs up, creates an account, and activates it, they remain in the 'Registered' group instead of being moved to the 'Client' group, which is necessary for accessing certain pages. Consequently, these users receive an error message stating they do not have access to the page.
Attachment not found
Last edit: 1 month 4 weeks ago by Gaetan Labrecque.
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
- Offline
- Administrator
1 month 3 weeks ago #170133
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Trial package not working as expected
Hello
For this, better submit a support ticket sending us super user account of your site and link to the page which I can see the issue
I will check and configure it properly for you
Regards,
Tuan
For this, better submit a support ticket sending us super user account of your site and link to the page which I can see the issue
I will check and configure it properly for you
Regards,
Tuan
Please Log in or Create an account to join the conversation.
- Gaetan Labrecque
- Topic Author
- Offline
- New Member
Less
More
- Posts: 5
- Thank you received: 0
1 month 3 weeks ago - 1 month 3 weeks ago #170134
by Gaetan Labrecque
Replied by Gaetan Labrecque on topic Trial package not working as expected
Great
I just did open a ticket
thank you
I just did open a ticket
thank you
Last edit: 1 month 3 weeks ago by Gaetan Labrecque.
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
- Offline
- Administrator
1 month 3 weeks ago #170150
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Trial package not working as expected
Thanks. Checked and replied you via support ticket
Regards,
Tuan
Regards,
Tuan
Please Log in or Create an account to join the conversation.
Support
Documentation
Information
Copyright © 2025 Joomla Extensions by Joomdonation. All Rights Reserved.
joomdonation.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.