Trial package not working as expected

Hello

Let me clarify with screen captures in attachments.

I use membership pro on joomla 5.
I have two subscription plans that are working correctly.

I did create a new package in membership pro. There are two problems with this new package (this is a trial package).
1. I only appears in the english version of the site
2. When a user registers, it gets created but the membership is not executed. Here is what it should do (in the capture).
However, the user stays at the group registered. What could be wrong ?

I double check and in the Joomla Group settings panel, I have the same information there as in the two other packages.  The only difference is that it is a trial package.

Thank you very much

 

Hello

1. Is your site multilingual website? If so, you need to translate plans to all languages use on your site to have it displayed on all languages docs.joomdonation.com/membershippro/mult...gual#translate-plans

2. I do not understand the actual issue here. Look like the subscription record is Pending, not Active as expected? If so, what is the payment method you are using on your site?

Tuan

Hello,Thank you for your prompt response.I am encountering two issues with subscription plans on my bilingual website, as detailed in the attached screen captures. Here's a brief overview:

1. Missing Subscription Plan in French Version: The new trial subscription plan does not appear on the original French version of the site, though it is visible on the English translation (as shown in the attached capture).
2. Account Group Assignment Error: In the English version, after a user signs up, creates an account, and activates it, they remain in the 'Registered' group instead of being moved to the 'Client' group, which is necessary for accessing certain pages. Consequently, these users receive an error message stating they do not have access to the page.

For context, I recently created this trial subscription plan and configured it as shown in the attachments, leaving all other tabs blank. My other two subscription plans, which are paid, are functioning correctly.Could you please help identify what might be causing these issues?Thank you for your assistance.
   

Hello

For this, better submit a support ticket sending us super user account of your site and link to the page which I can see the issue

I will check and configure it properly for you

Regards,

Tuan

Great

I just did open a ticket

thank you

Thanks. Checked and replied you via support ticket

Regards,

Tuan