Grace period and reminder messages

  • Nathan
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3 years 3 months ago #151817 by Nathan
Grace period and reminder messages was created by Nathan
Hello,

I have a couple questions about the grace period in combination with the reminder messages:
  1. Essentially what I want to do is to send the user an email letting them know that their plan has expired and that they are now in the grace period. Can I use the "Send reminder X days after subscription expired" functionality to do this?
  2. If the user renews before the subscription expires they won't get that email, correct?
Thanks

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3 years 3 months ago #151819 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Grace period and reminder messages
Hello Nathan

The answers for both two questions are Yes, it is correct

Tuan

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3 years 3 months ago #151822 by Nathan
Replied by Nathan on topic Grace period and reminder messages
Thank you for your quick reply.

Is there any way to send users a direct link to update their credit card via email?

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3 years 3 months ago #151825 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Grace period and reminder messages
No, there is no direct link like that. He will have to login, access to his user profile to update credit card if needed

Regards,

Tuan

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3 years 3 months ago #151845 by Nathan
Replied by Nathan on topic Grace period and reminder messages
I understand, thanks

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2 years 11 months ago #154005 by Mark
Replied by Mark on topic Grace period and reminder messages
I see no way for a member to update their credit card information in Membership Pro. How do you enable this?

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2 years 11 months ago #154009 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Grace period and reminder messages
Hello Mark

I answered on your own forum topic joomdonation.com/forum/membership-pro-ge...dit-card.html#154008

Tuan

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