Fields not displaying in Mass Mail

I'm wanting to send out an mass email to a certain group of members. In the mass email option, I enter the fields I'm wanting to include and when I send out the email, only the field name description shows in the email and not the members information.
Here's a copy of the context in the email:
Dear Members Name,

Member Information:
Membership Number: [OSM_MEMBERSHIP_ID]
Membership End Date: [OSM_SUBSCRIPTION_END_DATE]

It should show:
Membership Number: 01234
Membership End Date: 2018-06-30

I checked the fields and they are all set to 'No' in 'Hide in Email'.
Any thoughts would be appreciated.
Thanks,
Tony

Hi Tony

I don't know why you have to create custom fields for these information? These information should be available out of the box without having to create custom fields

Try to use the two tags below:

[MEMBERSHIP_ID]
[SUBSCRIPTION_END_DATE]

Then check it again, it should work as expected

Tuan

Ah, just realized that you are talking about Mass Mail. If so, at the moment, we don't support custom fields in Mass Mail (except core fields)

See membershipprodoc.joomservices.com/subscr...s-mail-subscriptions

So in short, these fields are not available for using in Mass Mail

Tuan

Tuan,
Thanks for letting me know.
Tony

When I use these fields in an article, [MEMBERSHIP_ID] works, but [SUBSCRIPTION_END_DATE] does not.

Hi Charles

[SUBSCRIPTION_END_DATE] won't work when you use these field in article. The reason is because technical, one user can have multiple subscription, so we there would be different subscription end date and the system could not show correct information on a single tag

Tuan

For routine emails such as reminders, do all the fields work "out of the box" or do they have to be configured with an override?

Hi David

For reminder, only some basic tags are supported, see membershipprodoc.joomservices.com/basic-setup/setup-reminder

If you want to use more tags, then Yes, you will need to customize the code using override

Regards,

Tuan

Can you oblige and provide some sample code for this?
I have tried to make a mail.php as per the documentation instructions but it has not worked, and I am in the dark. I see the link to GitHub in the docs, but the link is broken
thank you

Hi David

Exactly what code you need? Please let me know so that I can try to give sample code for your need

Regards,

Tuan