How manually remove a member?

Hi

They would still have Free Lifetime subscription. If you want to completely delete them from the system:

1. Delete all subscription records related to him

2. Go to Users -> Manager, delete their Joomla account, too

Tuan

Hi Tuan,

OK, thanks for confirming and I will look in the future to find a developer to create a front-end 'delete account' button of some form, so the user has the ability to control their data for data protection act requirements. This quite possibly though thinking about it, would need to be more around the main stock joomla framework code I would imagine, and as I use EasyProfile for the sites Joomla Registration and extended Profile needs, it may need to go in there and just hook in to my sites MembershipPro to clear relevant user records there too.

Regards,

Hi Tuan,

Under GDPR legislation which comes into force across the EU on May 25 — organisations have to delete user records within a reasonable period of time.

It would be really useful to be able to one click delete a bunch of expired users. The current method of manually searching for them, bring up their record, delete their subscription history, delete their user account — is quite time consuming. It also deletes the financial history, ideally this could be preserved, (as done in some GDPR extensions for membership, e.g. civicrm.org/blog/parvez/gdpr-and-civicrm - where accounts are deleted but payment amount histories are preserved anonymously). But even just offering a single delete function would be really helpful.

Nic

Hi Nic

So exactly how you want it to work? In case Membership Pro, deleting a subscription record will also deleting payment information related to that record, and invoices.... So I am afraid of we don't have a way to keep these payment information once you deleted it

Regards,

Tuan

Hi

As I see it,there are two ways of doing this.

1. If you use the payment history for users, then I assume (at least I do) that you download that payment history in paperformat and save for your accounting (or what ever reason).
In this case there is no problem for deleting all the saved information from user.

2. You havn't downloaded payment information but want to do that.
In this case perhaps a "Block user account" state is the best, with an email going to admin telling that a user want's to delete his/her account. And afte X-days the account will be deleted automatic.
Then you have time to download what information you want, and user have the ability to send an email if he/here don't want to delete the account.

Perhaps an approach like this could be something.

Regards
Stephen

Honestly, I am unsure what's needed. In the next version of Joomla, there is an option to delete user account so that users can delete it

Maybe in that case (user delete their own account), we can delete all subscription records related to his account? Will that work?

Tuan

Hi Tuan,

There's two separate issues here I merged into one thread. One is making it easier to bulk delete multiple people's accounts.. ie - I reveal 50 subscribers who have expired accounts, and I need to delete those records (one of the requirements of GDPR is you don't keep data longer than you need to). Currently I have to do that one by one — and also manually delete all the Joomla records too. It would be a nice feature if there was some method to do this on the subscriber screen in bulk - ie select all 50 records, click trash (stage 1), then go to trash and empty (stage 2).

The other question relates to whether rather than deleting an account, you could just change their details to "void user" and delete all their data, but keep the financial history, so that the dashboard figures are still accurate. But as Stephen says this can be done offline. It's more just a future feature request.

I appreciate the new 'delete Joomla user' from front end will be a step forward.

I handle Memberships on a few sites with CiviCRM — it might be useful to look at their GDPR extension and what it includes as anyone based in the EU or hosting in the EU or processing data of EU citizens needs to be compliant. gdpr.vedaconsulting.co.uk/

Nic