Multiple Ticket Submissions

  • Taylor Pyles
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2 weeks 1 day ago #170105 by Taylor Pyles
Multiple Ticket Submissions was created by Taylor Pyles
This has been coming up lately and I am not sure why.  When a user submits a ticket, it creates multiple tickets. Our website speed is decent so I don't believe it is a loading issue. It could be that the user is hitting the submit button several times, but this is happening repeatedly. For example, a user completed a ticket this morning and it created 3 tickets (with different ticket numbers). Is there a way to prevent this from occurring?

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2 weeks 1 day ago #170110 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Multiple Ticket Submissions
Hi Taylor

Look like users clicked on the button multiple time and it causes the issue. I will try to find a solution to prevent it

Tuan

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Moderators: Tuan Pham Ngoc