Multiple Ticket Submissions

This has been coming up lately and I am not sure why.  When a user submits a ticket, it creates multiple tickets. Our website speed is decent so I don't believe it is a loading issue. It could be that the user is hitting the submit button several times, but this is happening repeatedly. For example, a user completed a ticket this morning and it created 3 tickets (with different ticket numbers). Is there a way to prevent this from occurring?

Hi Taylor

Look like users clicked on the button multiple time and it causes the issue. I will try to find a solution to prevent it

Tuan

Thank you Tuan, we've been having the exact issues for a good while now, over several versions. We regularly receive multiple tickets with multiple rows in the database, can be duplicates but many times in this instance it's more, 3 or more - such as this morning we received 6 of the same ticket - just different rows and IDs. This happens in all of our sites scattered throughout on different servers and environments. Thanks again!