I'm a user of Helpdesk Pro 5.0.2.
In this version, 'ctrl + x' assigned to close ticket.
I want to disable the feature, because many users are using 'ctrl + x' as the short cut key of 'cut' operation for 'cut and paste'.
Could anyone please tell me how to disable this short cut key?
We are going to release new version sometime next week which allow disabling this option. If you want, you can submit a support ticket and we will send you the new version so that you can use it right now