How to disable the short-cut-key (CTRL + x)

I'm a user of Helpdesk Pro 5.0.2.
In this version, 'ctrl + x' assigned to close ticket.
I want to disable the feature, because many users are using 'ctrl + x' as the short cut key of 'cut' operation for 'cut and paste'.

Could anyone please tell me how to disable this short cut key?

Best Regards,
Yoji

Hello

We are going to release new version sometime next week which allow disabling this option. If you want, you can submit a support ticket and we will send you the new version so that you can use it right now

Regards,

Tuan

Thank you for the reply.
And that it good news.
I will wait for the new version.

Best Regards,
Yoji

Hello

You can update to version 5.0.3 joomdonation.com/forum/helpdesk-pro/7239...-5-0-3-released.html and disable the option

Regards,

Tuan

Moved message ..it was in the wrong post

Hi Tuan,

I updated HelpDeskPro 5.0.3, and found the option which is disable short-cut keys. And it's working fine.

Thank you for your kind support and immediate improvement.

Best Regards,
Yoji

Great. Thanks for confirming Yoji