Dear Tuan, I'm testing the Demo Helpdesk online and have a presale question.
I'm concerned of the privacy and security of the component, therefore I created a topic here
joomdonationdemo.com/helpdeskpro/index.p...?view=ticket&id=3362
and after logging out I no longer can reach the ticket. And that is very good because a user must login to read his own tickets.
What is not good is that the Ticket attachments are public and you do not need to login to access them, so robots could guess or find attachment of our customers. Here's my test link:
joomdonationdemo.com/helpdeskpro/index.p...ilename=test-pdf.pdf
Is this right? Is there a way to force a login?
I also see that attached pictures are nicely opened in a popup but PDFs are downloaded. Is there a way to open them in the browser?
Kind regards
