In our previous version, we had modified the ticket selection code to allow a user access to any tickets submitted by other users with the same domain in their email address. This allowed users at the same company to see and respond to tickets that others at the company may have submitted. When we upgraded, we lost this feature. I know we could redo the selection, but were wondering if you might consider including it as a feature in the code so we won't have to redo it each time a new version comes out. We would pay for your time.
For now, you would need to re-do that customization yourself. I don't know where and how you display the tickets, but you would have to write code which query data from #__helpdeskpro_tickets table. That table stores all the tickets in the system