Internal Comments

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3 years 7 months ago #136546 by Don Schuster
Internal Comments was created by Don Schuster
We have been using HelpDesk Pro for years and upgraded to the latest version. We were wondering if you would consider adding internal comments to the system. These would be comments that our support staff can see, but the people who posted the ticket can not.

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3 years 7 months ago #136563 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Internal Comments
Hi Don

Currently, we do not support that option. However, I can see that it could be a very useful feature, and will consider supporting it in future releases of the extension

Tuan

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3 years 7 months ago #136584 by Don Schuster
Replied by Don Schuster on topic Internal Comments
Thank you for the response. If we paid you for your time, would you consider adding the feature soon? If you would consider this, please estimate what the cost would be.

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1 year 10 months ago #151984 by Chris H
Replied by Chris H on topic Internal Comments
Has any progress been made on this?

This is one of the biggest challenges for us with HelpDesk Pro, and also the reason that we'll have to look for a new solution if this isn't likely to be developed anytime soon.

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1 year 10 months ago #151985 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Internal Comments
Hi Chris

This has not been developed yet. But it is very likely we will develop it in next release. Please give us sometime

Tuan
The following user(s) said Thank You: joomleb

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1 year 10 months ago #151986 by Chris H
Replied by Chris H on topic Internal Comments
Thanks for the update. That would be great!

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1 year 10 months ago #151988 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Internal Comments
I will update you as soon as it is implemented

Regards,

Tuan

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1 year 9 months ago #152179 by Dirk H.
Replied by Dirk H. on topic Internal Comments
We also find this feature very important and would like to have it in a new version of Helpdesk Pro.

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1 year 9 months ago #152273 by Alison
Replied by Alison on topic Internal Comments
This would be useful to use too 

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1 year 9 months ago #152521 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Internal Comments
Hello

Just want to update that this feature is now available in version 5.1.2 of Helpdesk Pro. Please update your site to latest version of the extension to use it. See joomdonation.com/forum/helpdesk-pro/7321...-5-1-2-released.html for more details

Regards,

Tuan
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