Internal Comments

Don Schuster
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4 years 4 months ago #136546 by Don Schuster

Internal Comments was created by Don Schuster

We have been using HelpDesk Pro for years and upgraded to the latest version. We were wondering if you would consider adding internal comments to the system. These would be comments that our support staff can see, but the people who posted the ticket can not.

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Tuan Pham Ngoc
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4 years 4 months ago #136563 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Internal Comments

Hi Don

Currently, we do not support that option. However, I can see that it could be a very useful feature, and will consider supporting it in future releases of the extension

Tuan

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Don Schuster
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4 years 4 months ago #136584 by Don Schuster

Replied by Don Schuster on topic Internal Comments

Thank you for the response. If we paid you for your time, would you consider adding the feature soon? If you would consider this, please estimate what the cost would be.

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Chris H
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2 years 6 months ago #151984 by Chris H

Replied by Chris H on topic Internal Comments

Has any progress been made on this?

This is one of the biggest challenges for us with HelpDesk Pro, and also the reason that we'll have to look for a new solution if this isn't likely to be developed anytime soon.

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Tuan Pham Ngoc
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2 years 6 months ago #151985 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Internal Comments

Hi Chris

This has not been developed yet. But it is very likely we will develop it in next release. Please give us sometime

Tuan

The following user(s) said Thank You: joomleb

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Chris H
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2 years 6 months ago #151986 by Chris H

Replied by Chris H on topic Internal Comments

Thanks for the update. That would be great!

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Tuan Pham Ngoc
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2 years 6 months ago #151988 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Internal Comments

I will update you as soon as it is implemented

Regards,

Tuan

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Dirk H.
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2 years 6 months ago #152179 by Dirk H.

Replied by Dirk H. on topic Internal Comments

We also find this feature very important and would like to have it in a new version of Helpdesk Pro.

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Alison
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2 years 6 months ago #152273 by Alison

Replied by Alison on topic Internal Comments

This would be useful to use too

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Tuan Pham Ngoc
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2 years 5 months ago #152521 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Internal Comments

Hello

Just want to update that this feature is now available in version 5.1.2 of Helpdesk Pro. Please update your site to latest version of the extension to use it. See joomdonation.com/forum/helpdesk-pro/7321...-5-1-2-released.html for more details

Regards,

Tuan

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