Brief Overview:
An EU-wide regulation requiring online store operators to provide their customers with the option to withdraw from the contract entered into at the time of purchase within a 14-day withdrawal period.
A button or link must be clearly visible on the website, leading to a form with content similar to the following:
Withdrawal Form
If you wish to withdraw from the contract, please fill out this form.
I hereby withdraw from the contract I entered into for the purchase of the following goods or the provision of the following service.
(Example fields:)
-Ordered on
-Consumer’s name
-Consumer’s address
-Invoice number
A copy should be sent to the customer after submission.
The example above is based on the configuration in Events Booking where no users are created—hence, only a single form to be filled out. If the operator has already incurred costs within the 14-day period, these must be calculated manually and the remaining amount refunded; if no costs were incurred by the operator during the 14-day period, the full amount will be refunded.
If Events Booking uses user accounts and logins, the calculation process could also be automated: if the operator has not yet incurred any costs, the total amount is refunded; if costs have been incurred, there could be a field for the amount withheld, which could also be specified as a percentage.
This is actually a simple matter; the key is to include the following two statements in the registration form, which can easily be done using the customizable fields:
- I hereby expressly agree that performance of the contract will begin before the expiration of the otherwise applicable cancellation period (withdrawal period).
- I confirm that I acknowledge that I lose my right of withdrawal (right to cancel) if performance of the contract begins prematurely (before the expiration of the otherwise applicable withdrawal period/cancellation period) once the contractor has fully performed the contract.”
Regards - Marco
