Charge extra fee for PayPal/credit card?

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2 months 1 week ago #172503 by Melissa
Can I charge an extra fee for using PayPal or credit card to pay? The only options I allow for payment are PayPal/credit card & e-transfer. 
How do I set this up, if it's possible? 

Thanks, 
Melissa

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2 months 1 week ago #172508 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Charge extra fee for PayPal/credit card?
Hi Melissa

You can go to Events Booking -> Payment Plugins, click on os_paypal payment plugin to edit, and configure the payment processing fee from there (by percent or fixed amount)

Regards,

Tuan
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4 weeks 16 hours ago #173158 by Melissa
Replied by Melissa on topic Charge extra fee for PayPal/credit card?
Hi Tuan, 

Can you help with this situation, please? I implemented a paypal/card fee of 2.00% as described above, and there are some issues in how it's calculating: it's actually coming in at a higher percentage once applied and I don't understand why. 

Example 1: Event fee: $100, discount $15 = $85. GST 5% = $4.25 (this is correct), then the payment processing fee should be $1.79, but it's coming in at $1.82 (2.039%)
Example 2: Event fee 3 x $100 = $300, GST 5% = $15, the payment processing fee should be $6.30, but is coming in at $6.43 (2.041%). 

I understand that this is compounded on the GST, which is fine, but it's not adding up to the right amount and I can't make my accounting software come up with these same numbers. 

Help?
Melissa

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4 weeks 6 hours ago #173167 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Charge extra fee for PayPal/credit card?
Hi Melissa

To help me understand the actual issue, please explain how you expect it to be calculated?

Regards,

Tuan

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4 weeks 6 hours ago - 4 weeks 6 hours ago #173168 by Melissa
Replied by Melissa on topic Charge extra fee for PayPal/credit card?
I expect it to calculate 2% additional charge when PayPal is the payment option chosen. 🤷 I legitimately don't know what it's calculating. 

Example 1 from above: if on event fee only ($85), it would be $1.70. If compounded on top of GST, it would be $1.79. It charged $1.82, which is 2.14% on the event fee or 2.039% on top of GST. 

Example 2 from above: if on event fee only ($300), it would be $6.00, if on top of GST, it would be $6.30. It charged $6.43, which is 2.14% on the event fee or 2.041% on top of GST. 

I entered the fee at 2.00% so these numbers make ZERO sense to me. How do I get it to charge 2.00% only? 

Melissa. 
Last edit: 4 weeks 6 hours ago by Melissa. Reason: Added screenshots

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3 weeks 5 days ago #173184 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Charge extra fee for PayPal/credit card?
Hi Melissa

The fee calculated for PayPal is handled in a different way. That is to make sure if you setup the right fee, you will receive the expected payment amount after PayPal deduct it's fee from the payment

In your case, you need it different. So please submit a support ticket sending us super user account of your site. I will help with the customization

Regards,

Tuan

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3 weeks 4 days ago #173190 by Melissa
Replied by Melissa on topic Charge extra fee for PayPal/credit card?
I don't need it done different, I just need it to add 2%, not more than 2%. 

There is no way to add "the right fee" to recover PayPal charges as it uses a percentage plus a base charge and I'm not trying to do that anyways. I just want it to add an extra 2.00% for cards. 

Melissa 

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3 weeks 4 days ago #173197 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Charge extra fee for PayPal/credit card?
PayPal payment processing fee is calculated in different way. The fact is that many customers want their registrant to pay the fee charge by PayPal for each transaction. For example, if the registration fee is 100$, they want to get exactly 100$, and leave the payment processing fee charged by PayPal (3.8% + 2 cent if I remember correctly)

In your case, you do not need that behavior, so we will need to implement an override. As I said, please submit a support ticket so that we can help with that

Regards,

Tuan

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3 weeks 4 days ago #173200 by Melissa
Replied by Melissa on topic Charge extra fee for PayPal/credit card?
You told me I could add the percentage I wanted to the PayPal payment plugin, you didn't say that it wouldn't calculate it as the percentage I want. You should have mentioned it wouldn't actually calculate the percentage I put in.

I will deal with it myself. 

Melissa

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3 weeks 4 days ago #173205 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Charge extra fee for PayPal/credit card?
OK Melissa. Hope you will come up with a working solution

Regards,

Tuan

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