Where to find "Calculate Number Registrants Based on Tickets Quantity"

  • Roy Mönster
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1 year 6 months ago #161253 by Roy Mönster
Hi, i recently activated the plugin "Ticket Types" for "Events Booking" In the documentation there is the following entry:
  1. If you want number of registrants of the registration record (by default, it set to 1) calculated base on the quantity of each ticket types registrants select, go to Events Booking, find the config option Calculate Number Registrants Based on Tickets Quantity, set it to Yes
But where exactly in the config i can find the option Calculate Number Registrants Based on Tickets Quantity? Can u give me a hint? Thanks!

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1 year 6 months ago #161257 by Tuan Pham Ngoc
Hi Roy

Go to Events Booking -> Configuration, look at Themes tab, Misc section

Regards,

Tuan
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1 year 6 months ago - 1 year 6 months ago #161265 by Roy Mönster
Thank you!!
I found the button, but it seem that this is not what it is supposed to do!? I have defindet some typed of tickets for an event. For testing i bought three tickets and in the last cell the system counts three registrants, see attached file.But when i go again to the events page the info ist, that no places where booked. I also definded an event capacity of 4 in the basic information of the events page. What am i doing wrong? The system should show, that there is only one more bookable ticket.
Last edit: 1 year 6 months ago by Roy Mönster.

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1 year 6 months ago #161269 by Tuan Pham Ngoc
The question is what you perform registration, what payment method you were using? If you use online payment method such as PayPal, the system only counts that registration if you make payment. In case you do not make payment, it is not treated as a valid registration, and not being counted

For testing, maybe you can use offline payment method ?

Tuan

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  • Roy Mönster
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1 year 6 months ago #161270 by Roy Mönster
Hi, yes i am using the offline payment for testing and the system count the registrants in the flieds "Registered", see attached image. In the basic information i have a limit of 4 registrants... 

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1 year 6 months ago #161271 by Tuan Pham Ngoc
OK. So exactly what's the problem you are having here? Could you please explain more details about it ?

Tuan

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1 year 6 months ago - 1 year 6 months ago #161272 by Roy Mönster
Ok, i will try to explain it better.

We have four alpakas. people can book an event, where there can walk with the alpakas. it should be possible, to book the following tickets:
1 alpaka - 1 person
1 alpaka - two persons
1 alpaka - three persons

So whether one guest walks with one alpaka all the time or a group of maximum three persons walk with one alpaka. So at least we can have up to twelve persons which are walking with four alpakas.

With the normal events-registration (individual & group) we were not able to set it up. So we found "ticket types". I have translated it for you, that is what we definded at the moment:
 

In the Basic information of the event the event capacity is "4" because we only have 4 alpakas.
So no matter which ticket is sold, we can only sell four tickets because then all four alpakas are booked.

  

As you can see in the first image, i have bought some tickets via offline payment for testing. The system counts the sold tickets but it doesnt count for the event capacity.

I hope you can understand better now. thank you
Last edit: 1 year 6 months ago by Roy Mönster.

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1 year 6 months ago #161273 by Tuan Pham Ngoc
What do you meant with "it doesnt count for the event capacity" ? Normally, the Capacity of the event will limit maximum number of registrants can register for that event and it will remain unchanged

So I still don't understand exactly the problem you are having here ?

Tuan

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1 year 6 months ago #161274 by Roy Mönster
when i sell for example two tickets the system should count two registrants. But it doesn count.
 
 

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1 year 6 months ago #161275 by Tuan Pham Ngoc
That's strange. Could you please submit a support ticket sending us super admin account of the site and tell me ID of the event which is having this issue so that I can check it data ?

Tuan

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