Authorize.net change means payments now declined

  • Paul Seyler
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2 weeks 5 days ago - 2 weeks 5 days ago #132886 by Paul Seyler
Hello Tuan. Last week Authorize.net completed a network change that is causing our payments to stop processing with them. The error we are receiving is:

**Registration Failure: Reason
[curl] 60: SSL certificate problem: self signed certificate in certificate chain
[url] https://secure2.authorize.net/gateway/transact.dll
**

Our site has a commercial certificate from GoDaddy.com and that is not self-signed. Do you know what is the workflow for this process? Where in the chain could the self-signed certificate appear?

Info on the Authorize.net change appears here:

https://support.authorize.net/s/article/Authorize-Net-Network-Change-FAQ

https://support.authorize.net/s/article/How-do-I-obtain-Authorize-Nets-SSL-Certificate-for-my-host-solution-provider

https://github.com/AuthorizeNet/sdk-php/issues/381



Thanks
Paul
Last edit: 2 weeks 5 days ago by Paul Seyler. Reason: correct typo

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2 weeks 5 days ago - 2 weeks 5 days ago #132887 by Howard
We are experiencing the exact same thing on Hosrtgator but with getting donations using JoomDonation API'g to authorize.net. Very interested in your response. Authorize.net pointed me to

github.com/AuthorizeNet/sdk-php

and asked us to download and install PHP SDK for Authorize.Net API. Is this better done by you?

Howard
Last edit: 2 weeks 5 days ago by Howard.

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2 weeks 4 days ago #132917 by Eric vanBok
Replied by Eric vanBok on topic Authorize.net change means payments now declined
I'm having the same issue, but with Membership Pro. Does this mean there was a change in the API that you folks need to address within your apps?

This is a huge issue for us and this needs to be resolved.

Please let me know if you need any information to get this resolved.

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2 weeks 3 days ago #132935 by Eric vanBok
Replied by Eric vanBok on topic Authorize.net change means payments now declined
@Paul Seyler and @Howard.

Have you found a solution to this problem? I need to work out a solution ASAP for this. We too have a valid SSL certificate and suddenly started seeing this issue last week.

I hope someone has solved this. If you have please share the solution so I can benefit.

Thanks.

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2 weeks 3 days ago #132936 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Authorize.net change means payments now declined
Hello Eric

Please update your site to latest version of Events Booking. Then the issue should be sorted

If anyone has this issue, please login to your account, access to My Downloads menu item, download latest package and update it to your site

Tuan

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2 weeks 3 days ago #132938 by Eric vanBok
Replied by Eric vanBok on topic Authorize.net change means payments now declined
Have you also updated Membership Pro? As that is the software I first noticed this issue.

Let me know. Thanks.

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2 weeks 3 days ago #132939 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Authorize.net change means payments now declined
Yes. That applied to all of our extensions.

Tuan
The following user(s) said Thank You: CJ Gilbert

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2 weeks 3 days ago #132940 by Eric vanBok
Replied by Eric vanBok on topic Authorize.net change means payments now declined
Thank you! I have ensured I re-installed the latest version, which I had, but I assume you updated the install package.

Hopefully, this will take care of the problem. If not I will let you know.

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  • Paul Seyler
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2 weeks 3 days ago #132941 by Paul Seyler
Replied by Paul Seyler on topic Authorize.net change means payments now declined
Hi Tuan and thanks for the reply. Where can I get the latest package? The Events Booking line in My Downloads says 'Expired'.

Thanks
Paul

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2 weeks 3 days ago #132943 by Eric vanBok
Replied by Eric vanBok on topic Authorize.net change means payments now declined
It looks like it is fixed. We just had a successful membership renewal.

I'll keep an eye on things and let you know if we have any more issues.

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