Registrant list not populating

Hey all,
Our club hosts one event each year. We use Event Bookings to create a single registration page on the website. In the past our clients would register for the event. They would receive an email that they registered. Another email would be sent to our treasurer indicating that someone had registered. We could login to the back end of our site and see the list of registered clients. After updating to the latest version of Event Bookings we are no longer able to see any new registrants (though registrants from the last two years as still visible), there were no emails sent out as well. In addition to this we also have an issue with the alignment of a radio button under our Payment Information section. I have attached a picture to illustrate.

I'm scratching my head on this. Any help would be appreciated

Regards,
Scott
www.harrisondragonboat.com

Not sure about the email / reg issue, but it looks like there is a CSS conflict between BootStrap and EventBooking on your site.
You can insert the following CSS into [EventBooking -> Configuration -> Custom CSS tab] -> [Custom CSS field] in order to create a CSS override to patch the issue and realign the radio button:

Hello Scott

Did you try to register yourself? Then check to see whether you are being displayed in Registrants List? What payment method you are using? If you are using PayPal, you need to make payment to visible on that list

Tuan

I tried to register early last week and had errors. I then tried to re-register tonight and the website thinks that I have already registered. The problem is that I am not listed under the registrants. SO I have no way of deleting the first attempt. Now I have had 7 additional people try and register over the last few weeks all with the same result and none of them are able to re-register either.
Is there a way to manually find those entries and delete them directly from the database?

That's strange Scott. You should submit a support ticket sending us super admin account of your site, we will check why these records are not being shown and guide you to correct it

Tuan

Hi all,

This is also happening on our site – no email sent but the record is in the MYSQL DB but not in the website registration list as published is set to 0 in the DB. We run quite an old version of EB and we haven't made any modifications to it for a long time, so I can only assume it's a PayPal issue?

Regards,
Andrew

Hello Andrew

Look like an issue with PayPal system in the last two days. We are facing the same issue with our order system as well.

For now, please publish the records manually and monitor it in the next few days

Tuan

I am seeing the same issue now as well. Registrant goes thru and I get the Paypal payment, but I have to manually publish it and resend the registration emails. I know Paypal said they were going to be making changes to the security side, not sure if that is related

Monitor it ourself, I see that PayPal is sending IPN message to wrong URL

Instead of sending it to domain.com/index.php?option=com_eventboo...ent_method=os_paypal , it just sends to domain.com/index.php?option=com_eventbooking and it causes the issue

It is actually only happens with some transactions. I am still monitor it and might add some code to the extesnion to solve the issue (from PayPal) if needed

Tuan

A few troubleshooting thoughts (you've probably already thought these yourself, @Tuan )
If PayPal is randomly dropping all additional URL params after the first param, then this issue should be happening to websites world-wide... If PayPal isn't being inundated with complaints, then I would assume that the issue must lie somewhere within Joomla (again, there should be complaints piling up) or EB itself. If the latter, then is EB not sending the proper (or a mis-formatted) return URL in some cases? Does this happen with any other EB payment plugins?
I don't have a large volume of registrations going through right now so I don't know how much I can assist in diagnosing the issue via my site, but if there's any way that I can help, let me know.