No notification emails

mattbeckner
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12 years 9 months ago #29216 by mattbeckner

No notification emails was created by mattbeckner

I have set up an event on the Event Booking Component 1.5.3 running on Joomla 2.5.9

The configuration is set to send notification emails to emails I have verified that work. Neither email gets a notification when a person registers. Please help if you can!

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Tuan Pham Ngoc
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12 years 9 months ago #29234 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: No notification emails

Hi

What payment method you are using ? Also what is the status of the registration record ? Does the registrant receive any email ?

Please give me more information so that I can check and get it sorted .

Regards,

Tuan

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mattbeckner
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12 years 9 months ago #29369 by mattbeckner

Replied by mattbeckner on topic Re: No notification emails

I am using the PayPal method. As far as the registrants getting emails I would have to contact them to see.

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12 years 9 months ago #29402 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: No notification emails

Hi

Please try to contact your registrants to see whether they are receiving emails or not. If they receive email, then there must be a problem with the email which you are using and you will need to switch to use a different email.

Please get back to us once you received response from your registrants.

Tuan

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mattbeckner
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12 years 9 months ago #29454 by mattbeckner

Replied by mattbeckner on topic Re: No notification emails

I contacted the registrants and they did not receive any confirmation emails either.

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12 years 9 months ago #29470 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: No notification emails

What is the status of the registration record after users complete payment ? Is it Pending or Paid ? Please check it and get back to me.

Tuan

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12 years 9 months ago #29500 by mattbeckner

Replied by mattbeckner on topic Re: No notification emails

It is paid. They get their credit card receipts from paypal.

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12 years 9 months ago #29533 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: No notification emails

No no. I mean when you view the registration record from back-end of your site in Events Booking, what's the status of the record ?

Tuan

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12 years 9 months ago #29558 by mattbeckner

Replied by mattbeckner on topic Re: No notification emails

It does show that their registration is paid. I have attached a screen shot of the status of one of the registrants.

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12 years 9 months ago #29591 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: No notification emails

OH

If the registration status is Paid, then everything works well. In this case, I believe there is a problem with the mail settings on your site. Could you please go to back-end of your site, create a new users to see whether that user receive email or not ?

Regards,

Tuan

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