CSV Export Registration not showing Group Billings

cyphermedia
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12 years 1 month ago #14554 by cyphermedia

Replied by cyphermedia on topic Re: CSV Export Registration not showing Group Billings

I raised a support ticket and provided the developer with my site log in details to investigate but I'm still waiting to hear back.

If it gets resolved I'll let you know.

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bfta
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12 years 1 month ago #14574 by bfta

Replied by bfta on topic Re: CSV Export Registration not showing Group Billings

Any news?

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Tuan Pham Ngoc
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12 years 1 month ago #14610 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: CSV Export Registration not showing Group Billings

@ALL : This issue happens when you use Group Registration for Free Events only and I just fixed it. If you are still having this issues, please download latest version, upgrade to your site. After that, the issue will be solved .

Regards,

Tuan

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FloBo
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12 years 2 weeks ago #14997 by FloBo

Replied by FloBo on topic Re: CSV Export Registration not showing Group Billings

Hi Tuan,

I download the lastest version, but I still see no group member for free events? How can I check if my version is the lastet version?

Regards,

Florian

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bfta
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12 years 2 weeks ago #14999 by bfta

Replied by bfta on topic Re: CSV Export Registration not showing Group Billings

Hi Tuan,

I have just downloaded the latest from the customer area and the problem still is happening.

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bfta
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12 years 2 weeks ago #15000 by bfta

Replied by bfta on topic Re: CSV Export Registration not showing Group Billings

actually, i've now just tested it and it's fine. I downloaded mine from my customer area. Perhaps it needs a refresh/cache clear to kick the new version into working?

says Event Booking version 1.4.4 at the bottom if that's any help

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bfta
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12 years 2 weeks ago #15002 by bfta

Replied by bfta on topic Re: CSV Export Registration not showing Group Billings

Ah!

It is only working for registrations made AFTER i updated. An old event I still have registrations for that has now passed is not displaying them still.

So perhaps that is your problem FloBo?

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Tuan Pham Ngoc
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12 years 2 weeks ago #15005 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: CSV Export Registration not showing Group Billings

@ALL : After doing the update, you will also need to go to Event Booking -> Configuration, find the config option Include Group Biiling Records in CSV Export and set it to Yes .

After that, the group billing records will be exported for sure .

Tuan

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wharris
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11 years 9 months ago #16859 by wharris

Replied by wharris on topic Re: CSV Export Registration not showing Group Billings

bfta wrote: Same here. No, I have not solved it. I have downloaded and installed it. I now have more options

Collect Members Information in Group Registration Yes
Include Group Biiling Records in CSV Export Yes
Include Group Billing Records in registrants managemenet Yes
Include Group Members Records in CSV Export Yes
Include Group Members Records in registrants managemenet Yes

But the group information is not exported to the .csv

I can see it on the back end though when I click on the registration person for the group.

I'm having the same problem, and it's also not exporting all fields to the CSV file. I also have 1.4.4.

Thank you

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Tuan Pham Ngoc
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11 years 9 months ago #16926 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Re: CSV Export Registration not showing Group Billings

@ALL : If anyone still has this issue after upgrading to latest version. please submit a support ticket sending me administrator and FTP account of your site so that I can check and fix it for you .

Regards,

Tuan

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