download id

Hi,
impossible to update to the 3.1 version id invalid don't know why

Hi Philippe,
Have you published the plugin: Edocman Installer yet?
Thanks
Dam

yes it is working the problem is for updates only he said that my downloadid is not good

Hi,
You can try to open this page: joomdonation.com/download-ids.html and register new Download ID?
Thanks
Dam

i use the normal way to update with joomla and he said bad id; i tried without success

Hi Philippe,
Please update the ticket and provide your site credentials, we will check the issue for you.
Thanks
Dam

sorry but i have commitment on privacy ( list of user and i can't do that); i saw that the download is associated with an url of a site in your panel i can't see what is the good id ; i have 2 product from you edocman and booking

Hi,
In cases like this, we need to check your site directly to identify the root cause. Most of the time, such issues are related to the way the system is being used, but there may also be other reasons.
Please provide us with access to your site or any relevant details so we can investigate further and assist you in resolving the problem.
Thank you for your cooperation.

Best regards,
Dam

so if i well understand no support means i can't no longer use your products; it was a mistake to buy yours
i can't give you the access you asked for : i have commitments

Hi Philippe,
Firstly, if you are unable to upgrade the extension from the Backend, you can still go to our website, access the "My Downloads" section, and download the latest versions as long as your subscription is still valid.
You are still entitled to support from us. However, there may be some limitations in cases where we need access to your site.
If, due to sensitive reasons, you cannot provide your site information and administrator account, you may consider creating a test site without important data. We can work together on this test website. Although this may take more time, it ensures we can identify the exact cause of the issue while keeping your data safe.

Thank you for your understanding.
Dam