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os services pre-sales enquiry

  • Rob Burgess
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1 week 6 hours ago #172081 by Rob Burgess
os services pre-sales enquiry was created by Rob Burgess
Hi, I was looking at your product with interest to include in our website. Currently we use an outside agency allowing customers to buy entry tickets to our attraction but would like to bring this process in-house. We have a range of entry tickets available to buy - adult, child, student, concession etc. all at different prices plus vouchers. The other important features that we need to include are: - the ability to contact all ticket holders by email in the event of a closure due to bad weather- generate reports of visitor numbers and ticket income (daily, weekly, monthly)- the ability to set limits on the numbers of pre-book tickets- Generate a QR Code to check-in- No requirement to login for checkout to purchase tickets, guest checkout only Hopefully the above features are included and I look forward to hearing from you. Many thanks, Rob

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1 week 4 hours ago #172086 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic os services pre-sales enquiry
Hi Rob

For that, I think you should use our Events Booking extension instead. It has all features you need except the reporting feature:

generate reports of visitor numbers and ticket income (daily, weekly, monthly)


Regards,

Tuan

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  • Rob Burgess
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1 week 3 hours ago #172089 by Rob Burgess
Replied by Rob Burgess on topic os services pre-sales enquiry
Hi Tuan,

Thanks for your quick response. That's a pity, the client asked especially for the visitor numbers/ticket income reports specifically. I thought the OS Services extension could provide reports.

Rob

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1 week 3 hours ago #172090 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic os services pre-sales enquiry
Hi Rob

The extension provides basic statistic like in the attached screenshot. It also can export registrants into Excel file, and maybe base on that, you can provide some kind of calculation, statistic, too

 

If you need details report, it could be developed but it will be part of custom development and will cost you fee. But we need to have details requirement, too

Tuan

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6 days 8 hours ago #172109 by Rob Burgess
Replied by Rob Burgess on topic os services pre-sales enquiry
Hi Tuan,

That's useful to know. I'll need to check with the client on those statistics, it may be enough but I'm not sure how much detail they require.

Thanks,

Rob

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6 days 8 hours ago #172110 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic os services pre-sales enquiry
OK. Thanks Rob

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3 days 4 hours ago #172159 by Rob Burgess
Replied by Rob Burgess on topic os services pre-sales enquiry
Hi Tuan,I've asked the client for more detail about requirements, see list below. Some of these I may have asked already but just in case...<br><br>

Requirements
Revenue usually by month<br>
Numbers usually by month<br>
If we did specials - sales reporting of variations<br>
Booking visibility by day<br>
A month booking view is useful<br>
Ability to set and alter capacity of booking slots<br>
Ability to alter date<br>
Ability to issue free tickets<br>
Search by customer name/booking number/email address<br>
Ability to email and SMS customers in the event of a need to close<br>
Ability to refund, convert to voucher<br>

Hope this clarifies things slightly.

Rob
 

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3 days 2 hours ago #172160 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic os services pre-sales enquiry
Sorry Rob. The extension does not support all of these features and honestly, I don't think there is any existing extensions support it

Tuan

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2 days 7 hours ago #172166 by Rob Burgess
Replied by Rob Burgess on topic os services pre-sales enquiry
Hi Tuan,

I did think it was a bit ambitious but that's what she wanted. Maybe I should lower her expectations. :)

Thanks,

Rob

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