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Abandoned Cart messages

  • Elaine
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1 week 4 days ago #166368 by Elaine
Abandoned Cart messages was created by Elaine
After the recent update eshop 3.9.1 sends out an 'Abandoned Cart' email message to customers. For those users who have not noticed, there are now three email messages called Abandoned Cart emails with the preset message of 'We see that you left some product(s) in your cart. Did you have any questions or experience any problems? Feel free to reply to this email and we will get back to you as fast as possible. 'View Cart'.  
Customers contact us concerned that it is spam of some sort.  How can these 3 messages be removed?  There is only the option to Edit them. 

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1 week 4 days ago #166372 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Abandoned Cart messages
Hi Elaine

You can easily turn off these reminders. Go to Eshop Configuration page, look at Option tab, set the following config options to No

- Send 1st Abandon Cart Reminder
- Send 2nd Abandon Cart Reminder
- Send 3rd Abandon Cart Reminder

Regards,

Tuan

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  • Elaine
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1 week 4 days ago #166374 by Elaine
Replied by Elaine on topic Abandoned Cart messages
Thank you Tuan, all configured to NO. Great service as usual.
Regards
Elaine

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1 week 4 days ago #166375 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Abandoned Cart messages
You're welcome. Please continue using the extension. If you have questions or need help, please don't hesitate to ask us

Regards,

Tuan

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