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Invalid Verification Code entered (captcha issue?)

  • Hollie Taylor
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2 years 9 months ago #152808 by Hollie Taylor
At least once per day (for about a month or so), we get a call from someone trying to register for one of our classes saying they can't get the transaction to go through and the error message is "invalid verification code entered". I also recall someone saying that they got that error as well, but also there was an issue with the captcha. Today, we had 2 calls with this error, but at the same time, we had 8 other registrations that came thru just fine. 

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2 years 9 months ago #152811 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Invalid Verification Code entered (captcha issue?)
Hello Hollie

That comes from failed captcha validation for some reasons. It is handled by Joomla core captcha API, so there is two options in this case:

1. Disable it

2. Or switch to use a different captcha option to see if it helps

Tuan

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