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Problem with the group members functionality

  • Brett Vorster
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2 months 2 weeks ago #151112 by Brett Vorster
Problem with the group members functionality was created by Brett Vorster
Hi Guys,

I've just upgraded to the latest version, but still have some kind of strange issue...

I have a member with valid sub and I can login with their credentials. But when I try to add a Company Member / Group member - its not working - it keeping giving me this error:MessageYou don't have permission to manage group membership

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But I'm not sure where to set the permission to allow this to work and its strange because it used to work in the past....  Your assistance would be much appecitated

I have the site on dev while I try to get this working before deploying it to the live site.

Also, the other thing thats odd about this issue. I used to be able to add group members through the Admin side >> Membership Pro >> Subs >> Group Members. But here its not detecting the Plans and groups. So if I pick a user I cannot advance it seems blind to the groups and plans.... 

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  • Tuan Pham Ngoc
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2 months 2 weeks ago #151114 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Problem with the group members functionality
Hello Brett

For this, we will have to check it directly on your site to see what's wrong and guide you to correct it. so please submit a support ticket sending us:

1. Super admin account of the site
2. A group admin account
3. Link to manage group members page to see this error

I will check to see what's wrong and guide you to correct it

Regards,

Tuan
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  • Brett Vorster
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2 months 2 weeks ago #151119 by Brett Vorster
Replied by Brett Vorster on topic Problem with the group members functionality
I see what I was doing wrong. I didnt set Max Group members number in the plan...

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  • Tuan Pham Ngoc
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2 months 2 weeks ago #151120 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Problem with the group members functionality
Ah, Yes. With that setup, Group Membership feature won't be enabled for the plan. I'm glad you figured out.

Tuan

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