Paid for n EXT but nothing in Downloads

I just paid for a module and nothing is in my account downloads. 
What is the process for fixing this issue?
 

Hi James,
We guest the issue has cause from Paypal side, however, as far as I know, your transaction is complete and, of course, you can click on My Downloads at the top to download OS Services Booking extension.
Thanks
Dam

Sorry but nothing in Downloads to download

Hi James,
You should login with account:
Username: squirrel333 (james@kwikfixitsolutions.com.au) before you can see the Order in "My Downloads" section.
You are having 2 accounts in my site, and it seems you are logging via account: squirrel333au.
Thanks
Dam