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Subscriber update does not copy to other plans
- Trevor Smith
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4 years 9 months ago #136198
by Trevor Smith
Subscriber update does not copy to other plans was created by Trevor Smith
Hi
Our members can have 3 or 4 subscriptions and I have just corrected the last name of a subscriber but the change was not reflected in his other subscriptions so I had to change it the others as well. In the configuration I have 'Synchronize Data' set to 'Yes'.
It might not be related but we had another issue earlier today when trying to update user profile from the front-end which produced the error below. I updated the profile in the back-end and cannot reproduce it now.
Membership pro 2.20.1
regards
Trevor
Our members can have 3 or 4 subscriptions and I have just corrected the last name of a subscriber but the change was not reflected in his other subscriptions so I had to change it the others as well. In the configuration I have 'Synchronize Data' set to 'Yes'.
It might not be related but we had another issue earlier today when trying to update user profile from the front-end which produced the error below. I updated the profile in the back-end and cannot reproduce it now.
Code:
0 Call to a member function clear() on null
Call stack
# Function Location
1 () JROOT/administrator/components/com_osmembership/model/subscription.php:295
2 OSMembershipModelSubscription->store() JROOT/administrator/components/com_osmembership/libraries/mpf/controller/admin.php:143
3 MPFControllerAdmin->save() JROOT/administrator/components/com_osmembership/libraries/mpf/controller/controller.php:272
4 MPFController->execute() JROOT/components/com_osmembership/osmembership.php:38
5 require_once() JROOT/libraries/src/Component/ComponentHelper.php:402
6 Joomla\CMS\Component\ComponentHelper::executeComponent() JROOT/libraries/src/Component/ComponentHelper.php:377
7 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/SiteApplication.php:194
8 Joomla\CMS\Application\SiteApplication->dispatch() JROOT/libraries/src/Application/SiteApplication.php:233
9 Joomla\CMS\Application\SiteApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:196
10 Joomla\CMS\Application\CMSApplication->execute() JROOT/index.php:49
Membership pro 2.20.1
regards
Trevor
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- Tuan Pham Ngoc
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4 years 9 months ago #136199
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscriber update does not copy to other plans
Hi Trevor
I remember I fixed this issue before. Could you please access to My Downloads menu item, download latest package of Membership Pro, upgrade it to your site, then check it again?
BTW, please post your question in correct forum in the future. This is of course, not a Pre-sales question
Tuan
I remember I fixed this issue before. Could you please access to My Downloads menu item, download latest package of Membership Pro, upgrade it to your site, then check it again?
BTW, please post your question in correct forum in the future. This is of course, not a Pre-sales question
Tuan
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- Trevor Smith
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4 years 9 months ago #136220
by Trevor Smith
Replied by Trevor Smith on topic Subscriber update does not copy to other plans
Hi Tuan
I downloaded and installed a fresh version but it still doesn't synchronise across plans.
Apologies for posting to the wrong forum.
Trevor
I downloaded and installed a fresh version but it still doesn't synchronise across plans.
Apologies for posting to the wrong forum.
Trevor
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- Tuan Pham Ngoc
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4 years 9 months ago #136225
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscriber update does not copy to other plans
Hi Trevor
So you are saying that you still get the above error? Maybe you can submit a support ticket sending us:
- Super admin account of the site
- Tell us step by step what we need to do to see the error
We will then check to see what's wrong and get it sorted
Tuan
So you are saying that you still get the above error? Maybe you can submit a support ticket sending us:
- Super admin account of the site
- Tell us step by step what we need to do to see the error
We will then check to see what's wrong and get it sorted
Tuan
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