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Members renewing but still shown as lapsed

Bill
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5 years 9 months ago #126727 by Bill

Members renewing but still shown as lapsed was created by Bill

Hi Tuan.

I am getting a problem with members renewing their membership by paying through PayFast credit card but not being shown as "active" or being able to login. I have an actual example which you can access. I think you still have the access details to my website - if not just let me know. The member's id is 831 (Tessa Gramigna Mantle). The record of the payment is there in the database but somehow the system doesn't seem to see it.

Please can you help?

Regards,

Bill

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Tuan Pham Ngoc
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5 years 9 months ago #126729 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Members renewing but still shown as lapsed

Hi Bill

It might related to something change (maybe from Payfast system recently). We fixed it in Events Booking, maybe the same fix can be applied to Membership Pro

Could you please go to Extensions -> Manage -> Install, install this updated library, then check it again to see whether it solves the issue?

Regards,

Tuan

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Bill
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5 years 9 months ago #126743 by Bill

Replied by Bill on topic Members renewing but still shown as lapsed

Hi Tuan,

Installed the file, but unfortunately that didn't solve the problem.

Regards,

Bill

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Tuan Pham Ngoc
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5 years 9 months ago #126753 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Members renewing but still shown as lapsed

Hi Bill

In this case, please:

1. Go to Membership Pro -> Payment Plugins, click on os_payfast payment plugin to edit, set Log IPN Messages parameter to Yes

2. Try to subscribe again, make payment

Once it's done, submit a support ticket sending us super admin account of your site so that I can check the log to see what's wrong and get it sorted

Regards,

Tuan

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Bill
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5 years 9 months ago #126765 by Bill

Replied by Bill on topic Members renewing but still shown as lapsed

Hi Tuan,

I have updated the Log IPN Message parameter to "Yes". Then at the same time I checked to see what has happened to payments made today, and find that the system appears to be working. It must have been as a result of the update that I did to the library yesterday.

I will continue to monitor the system for the time being, but nothing needs to be done from your side.

Thanks, as always, for your kind help.

Regards,

Bill

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Tuan Pham Ngoc
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5 years 9 months ago #126785 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Members renewing but still shown as lapsed

Great. Thanks Bill for the update. Please continue monitoring it and let us know if you need further assist

Regards

Tuan

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