Recurring subscriptions are not renewed

Hello

The question is what payment method you are using on your site? Please note that there are only some payment methods support recurring payment:

1. PayPal

2. Paypal Pro

3. Stripe

4. Authorize.net

So if you use a payment plugin which doesn't support recurring subscription, users will still have to renew their subscription manually

Regards,

Tuan

I see...

I seem to have missed this in the documentation:

"Right now, we only have 4 payment plugins support recurring payment feature. It is: Paypal, Paypal Pro, Authorize.net and Stripe. All other payment plugins only support onetime payment
When subscribers sign up for a recurring subscription plan, only recurring payment plugins are available for them to select. For example, even you publish offline payment plugin, it will still not available on subscription form of recurring subscription plan because offline payment plugin doens't support recurring payment. Same for Eway and other payment plugins."

It makes sense to me now! Since most of my clients use an offline payment method, the recurring plans are really not an option for me.

Thank you Tuan for your explanation!

OK Vaconi

In this case, please go to Membership Pro -> Subscription Plans, click on each plan to edit, set Recurring Subscription to No so that these plans will become one time subscription plans

Regards,

Tuan