Helpdesk Pro

Tuan
I am in the market for a help desk to integrate into our website along side Membership Pro, etc.

I like the idea of Contacts being intercepted via plugin and tracked through the help desk.

However please can you clarify if all contacts are dealt with the same way or if I can just intercept some?

Also, for those I intercept can I post to different categories based on who was contacted, e.g. I would want to separate out:

- technical queries
- sales queries
- membership queries

Happy New Year
Alan

Hello Alan

Unfortunately, all the contact emails will be converted to a support ticket of the same category (the category can be selected in the plugin parameter)

It could not be separated to different category base on the person was contacted as you wish

Regards,

Tuan