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Where is the link to updating Membership Pro?

  • David Clerest
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9 years 7 months ago #74424 by David Clerest
Where is the link to updating Membership Pro? was created by David Clerest
In my dashboard I see there is a new version of membership pro is available (2.1.1), but when I click on it, it doesn't take me to where I would be able to update to the new version. Any ideas?

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9 years 7 months ago #74436 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Where is the link to updating Membership Pro?
Hi David

You can access to My Downloads menu item on our website ( joomdonation.com/my-downloads.html ) to see your order and download latest version from there to upgrade it to your site

If you don't see the order, that mean the order has not assigned to your account yet. In that case, please submit a support ticket let us know PayPal transaction ID of your purchase so that I can find and assign order to your account

Regards,

Tuan

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  • David Clerest
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9 years 7 months ago #74589 by David Clerest
Replied by David Clerest on topic Where is the link to updating Membership Pro?
I was not able to find a record of payment in my Paypal account. I may have used a credit card or debit card that have since been cancelled. Is there any other way of confirming my purchase? Can you add a link to my joomdonation.com?

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9 years 7 months ago #74596 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Where is the link to updating Membership Pro?
Hi David

1. You will need to send us PayPal transaction ID of the purchase

2. Or let us know the email you entered on order form to purchase the product

I will then find the order based on the information you provide, assign it to your account so that you can download new version (now and in the future until your subscription for the extension expired)

Tuan

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