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Please post all pre-sales questions of all products on this forum
how can members cancel subscription
- Dominique chiquet
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9 years 6 months ago #70738
by Dominique chiquet
how can members cancel subscription was created by Dominique chiquet
how can members cancel subscriptions?
i can't find anything under an active subscription to cancel or in the documentation.
thx
i can't find anything under an active subscription to cancel or in the documentation.
thx
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- Tuan Pham Ngoc
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9 years 6 months ago #70758
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic how can members cancel subscription
You mean cancel recurring subscription ? If so, that feature only available for the following payment gateways:
1. Paypal Pro
2. Authorize.net
3. Stripe
If subscriber sign up for a recurring subscription plan and want to cancel it, they can login, access to Membership Profile, look at My Subscriptions tab to see his subscription. In the tab, they will see a cancel button allow cancelling recurring subscriptions
If you use Paypal standard for example, the feature is not available because Paypal standard doesn't have an API allow us to cancelling the subscription. In this case, subscribers need to login to their Paypal account and cancel the recurring subscription manually
Regards,
Tuan
PS : This is not a pre-sales question, so in the future, please post it on Membership Pro forum
1. Paypal Pro
2. Authorize.net
3. Stripe
If subscriber sign up for a recurring subscription plan and want to cancel it, they can login, access to Membership Profile, look at My Subscriptions tab to see his subscription. In the tab, they will see a cancel button allow cancelling recurring subscriptions
If you use Paypal standard for example, the feature is not available because Paypal standard doesn't have an API allow us to cancelling the subscription. In this case, subscribers need to login to their Paypal account and cancel the recurring subscription manually
Regards,
Tuan
PS : This is not a pre-sales question, so in the future, please post it on Membership Pro forum
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