- Posts: 1
- Thank you received: 0
Please post all pre-sales questions of all products on this forum
Subscription form failure
- Mr. Arturo
- Topic Author
- Offline
- New Member
-
Less
More
9 years 7 months ago #70003
by Mr. Arturo
Subscription form failure was created by Mr. Arturo
I've run into a new issue with membership pro.
Last week I was having users create new accounts, 4 at a time on 4 separate computers. After the first two rounds, the following happened:
1. When the subscription page loaded, a box appeared that said "error". It did not provide any more information, it just said "error".
2. The "State" field of the form was not autopopulated, and would not let users type their state in manually.
3. The coupon code field would not modify/remove the payment options from the form, even though a) the coupon code was valid and b) the discount was 100%, and no add'l payment was required.
Tuan, if I were able to give you access to the form, would you be able to try to recreate the issue and find a solution?
Have others encountered this issue?
Last week I was having users create new accounts, 4 at a time on 4 separate computers. After the first two rounds, the following happened:
1. When the subscription page loaded, a box appeared that said "error". It did not provide any more information, it just said "error".
2. The "State" field of the form was not autopopulated, and would not let users type their state in manually.
3. The coupon code field would not modify/remove the payment options from the form, even though a) the coupon code was valid and b) the discount was 100%, and no add'l payment was required.
Tuan, if I were able to give you access to the form, would you be able to try to recreate the issue and find a solution?
Have others encountered this issue?
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
- Offline
- Administrator
-
9 years 7 months ago #70008
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Subscription form failure
Hi
From what I see, there might be some javascript conflict causing the issue. So please submit a support ticket sending us super admin account of your site and the link to subscription form page
I am going to check to see what's wrong and get it sorted for you
Regards,
Tuan
From what I see, there might be some javascript conflict causing the issue. So please submit a support ticket sending us super admin account of your site and the link to subscription form page
I am going to check to see what's wrong and get it sorted for you
Regards,
Tuan
Please Log in or Create an account to join the conversation.
Moderators: Tuan Pham Ngoc, Giang Dinh Truong, Mr. Dam
Support
Documentation
Information
Copyright © 2025 Joomla Extensions by Joomdonation. All Rights Reserved.
joomdonation.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.