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Pasquale
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9 years 7 months ago #69948
by Pasquale
Hi,
i have some questions about Help Desk Pro to starting:
1. Can i disable default field as category or priority?
2. Can i sort the filed as i will?
Many thanks
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Tuan Pham Ngoc
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9 years 7 months ago #69952
by Tuan Pham Ngoc
Hi
1. The default field (subject, message, category) are required fields. It could not be disabled. The priority field however can be disabled
2. The default fields can be sorted. However, custom fields data could not be sorted yet
Tuan
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