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Multiple attachments NOT VIEWABLE by admin WHY?

  • Chantal
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9 years 11 months ago #64583 by Chantal
Multiple attachments NOT VIEWABLE by admin WHY? was created by Chantal
i set multiple attachements to 30. However if i try upload even 5 attachments, only one attachment appears - where do the other 4 go? why do they not appear? i need ALL the attachments submitted in the ticket to ALL appear. Please advise if there is a bug in your product you need to fix or if i can fix it on my side? if so how do i go about it? thank you
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9 years 10 months ago #64612 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Multiple attachments NOT VIEWABLE by admin WHY?
Hi Chantal

What's the size of the attachments ? Is it a big file ? If it is big, maybe your server prevent all these files from being uploaded and that's the reason causing the issue

Please submit a support ticket sending us super admin account of your site so that we can check and correct it

Regards,

Tuan

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