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Please post all pre-sales questions of all products on this forum
problems with account after purchase
- Sandro Lattanzi
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10 years 3 months ago - 10 years 3 months ago #58180
by Sandro Lattanzi
problems with account after purchase was created by Sandro Lattanzi
Hi,
I made the purchase of the component Events Booking the 27/01/2015
when I try to login, I am shown this message "Login denied! Your Account Has Been either blocked or you have not activated it yet." why?
I also tried the password recovery with the link "Forgot your password?" but I get this message “Notice - Reset password failed: This user is blocked. If this is an error, please contact an administrator.”
you could solve the problem?
I have written several times but have not received any answer and to try to resolve I had to create a new account
the parameters of the previous account are
user: sandroe email sandro.lattanzi@orangeos.it
Best Regard
I made the purchase of the component Events Booking the 27/01/2015
when I try to login, I am shown this message "Login denied! Your Account Has Been either blocked or you have not activated it yet." why?
I also tried the password recovery with the link "Forgot your password?" but I get this message “Notice - Reset password failed: This user is blocked. If this is an error, please contact an administrator.”
you could solve the problem?
I have written several times but have not received any answer and to try to resolve I had to create a new account
the parameters of the previous account are
user: sandroe email sandro.lattanzi@orangeos.it
Best Regard
Last edit: 10 years 3 months ago by Sandro Lattanzi.
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- Tuan Pham Ngoc
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10 years 3 months ago #58198
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic problems with account after purchase
Hi Sandro
As replied via support ticket, I activated your account and also assigned the order to your new account. You can login using one of the two accounts now to download latest version of the extension
Tuan
As replied via support ticket, I activated your account and also assigned the order to your new account. You can login using one of the two accounts now to download latest version of the extension
Tuan
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