Please post all pre-sales questions of all products on this forum

Mailer Pro editor missing

  • Elaine
  • Topic Author
  • Offline
  • Senior Member
  • Senior Member
More
10 years 4 months ago - 10 years 4 months ago #55239 by Elaine
Mailer Pro editor missing was created by Elaine
I installed Mailer Pro on two Joomla domains and thought everything went ok. Until I checked the mailer pro on a test run on the two domains - one had an editor interface/window and the other was missing the editor. The Toggle Editor button is also missing. The site with the editor has been duplicated from the other so the configurations should be the same. What have I missed? Thanks
Last edit: 10 years 4 months ago by Elaine.

Please Log in or Create an account to join the conversation.

More
10 years 4 months ago #55254 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Mailer Pro editor missing
Hi Elaine

Maybe there is something wrong with the HTML editor you are using on your site. Could you please submit a support ticket sending us super admin account of your site so that I can check it for you ?

Tuan

Please Log in or Create an account to join the conversation.

  • Elaine
  • Topic Author
  • Offline
  • Senior Member
  • Senior Member
More
10 years 4 months ago - 10 years 4 months ago #55267 by Elaine
Replied by Elaine on topic Mailer Pro editor missing
Hi Tuan
You are right, the problem was my fault - I had set my User profile to Editor: none while doing some javascript a while ago. Problem solved. Thanks, Elaine.
Last edit: 10 years 4 months ago by Elaine.

Please Log in or Create an account to join the conversation.

More
10 years 4 months ago #55269 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Mailer Pro editor missing
Ah, OK. Thanks Elaine for the update.

Tuan

Please Log in or Create an account to join the conversation.

Moderators: Tuan Pham NgocGiang Dinh TruongMr. Dam