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Coupon Codes not being applied

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10 years 6 months ago #52608 by Dan
Coupon Codes not being applied was created by Dan
Hi,
My customers are complaining that the coupons code discounts are not being applied to their orders. I have verified that is true. Below is a screenshot of my settings.
Thanks
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  • Giang Dinh Truong
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10 years 6 months ago #52650 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Coupon Codes not being applied
Hello Dan,
To be able to use this Coupon, the sub total must reach $19. Also, please test by yourself if you are able to use this coupon or not.
Sincerely, Giang

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10 years 5 months ago #52699 by Dan
Replied by Dan on topic Coupon Codes not being applied
Hi, I don't sell any items for less than $19. I have verified that the coupon code is not working. Also, is it necessary to set a start and end date? Can I leave those fields blank?

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10 years 5 months ago #52700 by Dan
Replied by Dan on topic Coupon Codes not being applied
I am attaching a screenshot of the error that occurs when I am trying to use the coupon code.
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  • Giang Dinh Truong
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10 years 5 months ago #52796 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Coupon Codes not being applied
Hello Dan,
I am sure that you made some wrong things in setting of that coupon code. Please submit a new ticket to EShop category to send me the back-end log-in account to your site so I can help you to check that.
Hope to receive your ticket soon.
Sincerely, Giang

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