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Questions about Payment Form extension

Can't Upgrade Payment Form

  • Chris Jarvis
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2 weeks 6 days ago #179225 by Chris Jarvis
Can't Upgrade Payment Form was created by Chris Jarvis
Hello
I am not sure if I am doing something wrong or not (apologies if so) but I haven't been able to upgrade the last couple of Payment Forms version like I normally do.
Updating from the Admin area of my Joomla site doesn't work and when i login in to my JoomDonation account and download the latest version, I can't then upload it from file in my Joomla admin area either.
The error message mentions not finding a manifest file.
I have just updated Membership Pro, Events Booking and EShop all through my website admin as normal so think it must be a me thing sorry.

Can I get some help or ideas on what I am doing wrong please/

Chris

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  • Tuan Pham Ngoc
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2 weeks 6 days ago #179226 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Can't Upgrade Payment Form
Hi Chris

That's strange. Could you please submit a support ticket sending us super user account of your site so that I can check?

Tuan
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2 weeks 6 days ago #179228 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Can't Upgrade Payment Form
To be sure it is not a problem with the package, I just tried on my local computer and it worked well. So honestly, I do not know where the issue comes from and need to try that directly on your site

Regards,

Tuan

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  • Chris Jarvis
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2 weeks 1 day ago - 2 weeks 1 day ago #179285 by Chris Jarvis
Replied by Chris Jarvis on topic Can't Upgrade Payment Form
Thanks for helping me Tuan
For anyone else reading who might have the same thing happen at any point.
It was my error that prevented the auto-update to work and nothing wrong on the JoomDonation side of things.
I had not put my Download ID in the Payment Form configuration setting which was needed.
I hadn't spotted that but Tuan kindly did once he logged in and that got it working straight away.
Apologies to Tuan for wasting a bit of his time looking but hopefully my rookie error can help others if it happens to them.

If everyone else knows you have to put the Download ID in of course (I already had it in for Membership Pro and Events Booking so really should have done the same for Payment Form) I will walk the forum walk of shame as a laughing stock - you wait until you get to my age and start forgetting things you once knew though.

Don't get old is my advice or own goose mistakes when you do.

Thanks again Tuan
 
Last edit: 2 weeks 1 day ago by Chris Jarvis.

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2 weeks 1 day ago #179287 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Can't Upgrade Payment Form
You're welcome, Chris. Please continue using the extension. If you have questions or need help, please don't hesitate to ask us

Regards,

Tuan

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