Separate email for EB Voucher recipient

Hi 

I'm setting up a gift card/voucher on a site running Events Bookings and have set up the Payment Form extension to handle gift cards/vouchers. It all works, but I have one query.

Can the recipient of the voucher code be sent a separate email to the billing email? 

I want the billing person to receive the expected payment confirmation email, which is what happens. But I have a separate field in my form asking for the recipient's email address, I'd like them to receive a different email without all the billing details on it but confirming their Voucher code and how they can spend it.

It would be amazing if this was possible somehow?!

Many thanks

Richard

Hi Richard

Unfortunately, it is not possible at the moment. I assume if it was possible, you would need to have different email subject and email message for this difference recipient?

Tuan

Hi Tuan

Yes, that's what I was thinking. A spare email to field, subject and email body section that could accept a custom field shortcode for the to email address.

Maybe one for a future feature request but I'll make do with the existing email and try to make a gift card out of the invoice.

Thanks anyway

Richard

OK Richard. It is a good idea and I will consider supporting it in the future

Regards,

Tuan

Hi Richard

This feature is now implemented and available in latest release 6.10.1. Please update to that latest release, then follow the instructions below to setup it to have it works in the way you want:

1. Create a custom field (Text or Email field type) to allow entering email of the voucher receiver

2. Edit Payment Form - Events Booking Voucher plugin, configure the following parameters :

- Voucher Receive Email Field : Select the field which is used to enter receiver email on the form
- Voucher Notification Email Subject
- Voucher Notification Email Body

For the email messages, you can use any tags like on the email send to the payer. Some important tags including :

[VOUCHER_CODE]
[VOUCHER_AMOUNT]
[VOUCHER_VALID_TO]

Please try to configure it, check it and update us with the result

Regards,

Tuan

Hi Tuan

This is amazing, thank you.

However, I can't get it to work. I have set everything up, but when completing payment, the recipient is not receiving their email.

The admin received theirs, so did the purchaser. But the recipient did not.

I've checked the payment did go through and is complete.

I added the [VOUCHER_CODE], [VOUCHER_AMOUNT] & [VOUCHER_VALID_TO] fields to the both the recipient and purchaser email messages, but I notice on the purchaser message they are not there.

Could there be something wrong in the plugin updates? I can give you access if it would help.

Hi Richard

I tested myself and it worked well, so I guess it might be something wrong with your setting somehow

Please submit a support ticket sending us super user account and tell me ID of your test payment record. I will check to see why it is not working and get it sorted

Tuan

Thanks Tuan, I have raised a ticket.

Hi Richard

Checked and figured out the reasons. It just causes by wrong plugin settings. Please see your ticket for details information

Tuan