Questions about Payment Form extension

"Receive confirmation email" not working

  • Alison
  • Topic Author
  • Offline
  • Platinum Member
  • Platinum Member
More
1 year 6 months ago #158710 by Alison
Hi Guys

I have set up a custom email field, and selected 'Receive Confirmation Email'.
But when I test the form it does not send a confirmation to the email address entered in this field, what have I done wrong?
I have attached a screenshot of my settings.
 

Many thanks
Alison

 
  • Please Log in or Create an account to join the conversation.

    More
    1 year 6 months ago #158714 by Tuan Pham Ngoc
    Replied by Tuan Pham Ngoc on topic "Receive confirmation email" not working
    Hi Alison

    1. Did you enter a valid email address while making payment on the form ?

    2. Have you tried to use a different email address? Maybe the mail server could not deliver email to that target email address for some reasons

    Tuan

    Please Log in or Create an account to join the conversation.

    • Alison
    • Topic Author
    • Offline
    • Platinum Member
    • Platinum Member
    More
    1 year 6 months ago #158731 by Alison
    Replied by Alison on topic "Receive confirmation email" not working
    Hi Tuan

    Yes, it was a valid email address, I tried two different ones.
    There is no email sent in the email log to either of those addresses.

    Please Log in or Create an account to join the conversation.

    More
    1 year 6 months ago #158737 by Tuan Pham Ngoc
    Replied by Tuan Pham Ngoc on topic "Receive confirmation email" not working
    Hi Alison

    For this, better please submit a support ticket so that we can check it directly on your site. Send me super admin account, link to the form and ID of that custom field so that I can check it

    Tuan

    Please Log in or Create an account to join the conversation.

    Moderators: Tuan Pham Ngoc