Questions about Payment Form extension
Brainthree plugin
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Michaela Ignatiadi
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6 years 1 week ago #120215
by Michaela Ignatiadi
Hello,
all paiments in testing mode get message that transaction fail with no reason.
How can I find reason for failure and how to fix this.
Michaela
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Tuan Pham Ngoc
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6 years 1 week ago #120242
by Tuan Pham Ngoc
Hi Michaela
There should be error message displayed. Could you please submit a support ticket sending us:
1. Super admin account of your site
2. Link to the form
We will check to see why the error message is not displayed and get it corrected
Regards,
Tuan
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Moderators: Tuan Pham Ngoc
